Cash Operations Associate

Position Overview:

We are seeking a detail-oriented and motivated Cash Operations Associate to support daily cash operations within the Billing and Collections Shared Services organization. This role is responsible for processing cash-related transactions, researching and resolving unidentified cash, managing disbursements, bank reversals, and supporting billing and collections escalations. The position requires strong attention to detail, a commitment to accuracy and timeliness, and the ability to navigate multiple financial systems and collaborate effectively with internal teams and offshore partners.

Key Responsibilities:

● Process cash disbursements, refunds, bank reversals, and other cash-related transactions accurately and within established timelines.
● Research and resolve unidentified cash, unapplied payments, and other outstanding cash items.
● Investigate billing and collections escalations and coordinate with appropriate teams to facilitate timely resolution.
● Review payment details, account information, and supporting documentation to determine appropriate processing and disposition.
● Monitor outstanding items, follow established procedures, and escalate complex or unresolved issues as needed.
● Maintain accurate transaction records and supporting documentation in accordance with operational controls and procedures.
● Collaborate with internal business partners, billing and collections teams, and offshore resources to support efficient daily operations.
● Utilize multiple financial and policy administration systems to research, process, and resolve cash-related transactions.
● Prepare and maintain daily reports to track processing volumes, outstanding items, and work completion.
● Identify recurring issues and communicate opportunities to improve processing efficiency, accuracy, and service delivery.
● Adhere to established quality standards, service-level agreements, and internal control requirements.

● High school diploma or equivalent required; associate degree in accounting, finance, or a related field preferred.
● Prior experience in cash operations, payment processing, accounts receivable, or a related administrative role is a plus.
● Strong attention to detail and commitment to accuracy.
● Basic analytical, research, and problem-solving skills.
● Ability to manage multiple priorities and meet established deadlines.
● Effective written and verbal communication skills.
● Ability to work collaboratively with internal teams and offshore partners.
● Ability to learn multiple financial systems.
● Willingness to learn established procedures, apply sound judgment, and escalate issues appropriately.