IT Support Technician

Introduction:

As an IT Support Technician, you will be responsible for providing technical support to employees, troubleshooting basic Level 1 and infrequent Level 2 issues, and ensuring smooth operations for our team. You will work closely with users to address their IT needs and contribute to the overall efficiency of our organization.

Responsibilities:

• Work with users primarily on basic Level 1 and infrequent Level 2 troubleshooting for the audience of employees.
• Provide strong time-management and communication skills to effectively address user concerns.
• Travel onsite for our CEO's technical needs, ensuring prompt and reliable support.
• Onboard and offboard users in accordance with our detailed documentation processes.

Requirements:

Required Skills:

• Experience in providing Level 1 support to users.
• Proficiency with Okta for user authentication and access management.
• Familiarity with Google Workspaces for collaboration and productivity.
• Ability to work with Windows laptops and Intune for device management.
• Knowledge of MacOS laptops and Jamf for efficient support.
• Experience with Jira and Confluence for tracking and documenting issues.
• Proficient in using Slack for internal communication.

Preferred Skills:

• Experience with Octa for user identity and access management.
• Knowledge of Microsoft Windows operating systems for troubleshooting.