AI Program Manager

• Track program KPIs including business value, productivity improvement, cost savings, adoption and time-to-value.

• Manage customer and senior executive stakeholders, providing clear visibility into progress, risks, dependencies and business outcomes.

• Drive adoption, change management and continuous improvement across AI programs.

• Manage AI pilots/POCs and facilitate their transition into scalable production solutions.

• Develop and manage the AI program roadmap, priorities, milestones, dependencies, risks and deliverables.

• Coordinate across business, product, data science, engineering, cloud, cybersecurity and architecture teams to deliver AI initiatives.

• Establish governance for Responsible AI, data privacy, security, model risk and regulatory compliance.

Qualifications

• 10+ years of experience in IT/program management, including experience leading large transformation programs.

• Strong understanding of AI/ML, Generative AI, LLMs, Agentic AI and cloud-based AI solutions.

• Experience managing complex, cross-functional programs in an enterprise/customer environment.

• Strong knowledge of Agile delivery, program governance, risk management and stakeholder management.

• Excellent customer-facing, executive communication and leadership skills.

• Experience in financial services, payments or fintech is preferred.

• PMP/Agile/Cloud/AI certifications are desirable.