HR Operations Manager

HR Operations Manager

About the Role

Hill Group Ltd is seeking a proactive and detail-oriented HR Operations Manager to lead the day-to-day delivery of our people operations function. This is a hands-on role focused on ensuring our HR processes, systems, data and employee experience operate efficiently, consistently and compliantly across the business.

Working closely with HR Business Partners, Talent Acquisition and Learning & Development teams, you will own the operational backbone of the people function. From managing employee relations cases and maintaining HR systems to analysing workforce data and driving process improvements, you will play a key role in creating an effective, scalable and employee-focused HR service.

Key Responsibilities

• Lead and manage the HR Operations team, ensuring a high-quality, responsive and professional service.

• Oversee employee lifecycle processes including onboarding, probation, contract changes, absence management and offboarding.

• Act as the first point of escalation for employee relations matters, ensuring cases are managed fairly, consistently and in line with company policy and employment legislation.

• Manage and continuously improve HR processes, SOPs and workflows, ensuring they are clearly documented, communicated and consistently applied.

• Own the accuracy, integrity and optimisation of the HRIS, ideally HiBob, including system upgrades, enhancements and user support.

• Lead the annual salary review and bonus administration processes, ensuring accuracy, governance and timely delivery.

• Produce and analyse HR metrics and reporting, including absence, attrition, headcount and workforce trends, providing meaningful insights to stakeholders.

• Manage employee documentation, records and contract administration, ensuring compliance with GDPR and employment legislation.

• Identify opportunities to improve efficiency through process automation and AI-enabled solutions while maintaining a positive employee experience.

• Partner with HR Business Partners, Talent Acquisition and Learning & Development teams to support business objectives and people initiatives.

• Build strong relationships with managers and stakeholders, providing expert operational guidance and support.

• Ensure all HR policies, procedures and practices remain compliant with current employment legislation and organisational standards.

Skills & Experience

• Significant HR Operations or HR Generalist experience, including team leadership responsibilities.

• Strong understanding of employee relations processes and UK employment law.

• Demonstrable experience managing HR systems, ideally HiBob (Bob).

• Experience administering salary review and bonus processes.

• Strong analytical capability with experience producing and interpreting HR data and reporting.

• Proven ability to develop, implement and improve HR processes and operational workflows.

• Excellent attention to detail and commitment to accuracy.

• Strong stakeholder management and communication skills.

• Experience in document management, contract administration and HR governance.

• Confidence using technology and AI tools to improve operational efficiency.

Personal Attributes

• Meticulous attention to detail.

• Calm and resilient under pressure.

• Professional, reliable and highly organised.

• Proactive, pragmatic and solutions-focused.

• Agile and adaptable to changing priorities.

• Collaborative team player with a customer-focused approach.

• Strong communicator with the ability to build credibility at all levels.

• Committed to delivering an exceptional employee and manager experience.

This is an excellent opportunity for an experienced HR professional who enjoys balancing people, processes, systems and data, and who takes pride in creating efficient, scalable and high-quality HR operations.