CRM Data Analyst

• Design, build, and maintain data pipelines that integrate CRM platforms (e.g., Salesforce, Siebel, Microsoft Dynamics, Pega) with the enterprise data warehouse.
• Develop and maintain Customer 360 views by consolidating data from core banking systems, CRM, and other source systems.
• Write and optimize complex SQL queries, stored procedures, and ETL/ELT workflows to support reporting, analytics, and campaign management.
• Support dimensional data modeling (star/snowflake schemas, Slowly Changing Dimensions) for customer, product, and relationship data.
• Ensure data quality, lineage, and governance standards are met, particularly for PII and regulated customer data.
• Collaborate with business teams (marketing, relationship managers, compliance, risk) to translate requirements into data solutions.
• Support regulatory and compliance reporting needs (e.g., KYC/AML, BASEL, CCAR, GDPR/data privacy).
• Troubleshoot data discrepancies between CRM and EDW systems and drive root-cause resolution.
• Contribute to data stewardship and master data management (MDM) initiatives for customer/party data.

Requirements

• Demonstrated hands-on experience working at the intersection of CRM systems and EDW/data warehouse platforms.
• Banking experience mandatory

• Strong proficiency in SQL (complex joins, window functions, query performance tuning).
• Experience with ETL/ELT tools (e.g., Informatica, Talend, SSIS, dbt).
• Experience with enterprise data warehouse platforms (e.g., Teradata, Snowflake, Oracle Exadata, Redshift).
• Working knowledge of CRM platforms (Salesforce, Siebel, Microsoft Dynamics, Pega, or similar).
• Understanding of dimensional data modeling concepts (star/snowflake schema, SCDs).

• Strong stakeholder management and ability to translate business requirements into technical/data solutions.
• Excellent verbal and written communication skills, including presenting insights to non-technical audiences.
• Analytical mindset with strong attention to detail and problem-solving skills.

• Experience with core banking systems (Temenos, FIS, Finacle, or similar).
• Exposure to campaign management or marketing analytics driven by CRM-EDW integration.
• Experience with cloud data platforms (AWS, Azure, Google Cloud Platform) and modern data stack tools.