Laboratory Manager

Laboratory Manager - Cincinnati, OH, Rotating Schedule, 12:00 AM to 8:30 AM (flexible)

Direct management of Specimen Management (Processing, Pre-Analytical, Sendout) staff while providing oversight and support for all technical laboratory departments during the assigned shift. Responsible for the nightly workflow in all lab departments and achieving TAT. Maintains acceptable sample workflow, performance standards including quality and productivity, and resource management in alignment with company standards.  Responsible for ensuring all Compliance Policies are followed and maintenance of a safe, ergonomically sound, professional environment.

Pay range: $88,540+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations.
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
• Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions. 

• Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively. 

• Prepares schedules for Specimen Management department employees, maintains adequate coverage for department

• Oversee and ensure adequate supply inventory for Specimen Management department.

• Helps plan and oversee the operational activities of non-technical and technical departments on the shift; requires collaboration with other leaders
• Lead and facilitate cross functional problem solving and process improvement. Research and resolve inquiries or complaints. 
• Manage large volumes of work and effectively organize workflow.  
• Develops and recommends shift goals and objectives; plans and organizes resources to meet objectives.
• Develops, recommends and oversees the implementation of new systems, processes, policies and procedures. Maintains adherence to standards.
• Establishes and coordinates priorities in accordance with service commitments and resource availability.
• Establish a strong partnership with all departments and lab leadership and execute root cause investigation of workflow impediments and other wastes throughout the business
• Partners with HR to hire, coach and counsel employees. 
• Maintains documentation and record keeping of administrative records i.e. attendance, performance management,  throughput, error rates, company metrics, etc.
• Completes performance evaluations
• Must set the example for demonstrating good safety habits.
• Adheres to all QUEST Diagnostics values, policies and compliance regulations.
• Perform other job duties as assigned by the Operations Director.

Required Work Experience:

Minimum of eight (8) years laboratory experience with at least four (4) years direct supervisory experience in a clinical laboratory.

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to sit or stand for long periods of time.
• May be required to use a wide variety of manual and automated pipettes and laboratory instruments and apparatuses all of which demand significant manual dexterity.

Knowledge: 

• Comprehensive theoretical and operational job knowledge in designated specialty required.
• Knowledge of organizational/departmental policies and procedures.

Skills: 

• Proven leadership and problem-solving skills.
• Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
• Interpersonal and communication skills necessary to deal courteously and effectively with employees, co-workers and clients.
• Ability to deal with client information in a confidential manner.
• Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.

Education

• Bachelor’s Degree Medical Technology or related field. (Preferred)
• Master’s Degree (Preferred)

Licenses and Certifications

• ASCP Certification (Preferred)
• Current California Clinical Laboratory Scientist license. (CA Only) (Required)