Why this role stands out
Advance your career in a hybrid environment at SmartIMS Inc. where you'll gain valuable experience managing enterprise Windows systems and contribute to critical technology operations. This role is ideal for a mid-senior Windows Systems Administrator eager to grow their skills and make a significant impact. Apply today to join a reputable company offering excellent opportunities.
Quick overview
Job description
******** Location: Cleveland, OH or Dublin, Ohio (hybrid) *************
**** Hybrid role *****
*** W2 Role ****
Note: Epic WSSA certification or Epic HDA certification —or the ability to obtain it—is preferred.
Role Summary
Responsible for installing, configuring, deploying, monitoring, and maintaining Windows-based client applications and endpoint environments as part of enterprise systems administration. This role ensures consistent, reliable, secure, and supportable end-user access to business-critical applications and infrastructure services.
- Core technical skills: Windows administration, SCCM/MECM, Intune, Group Policy, PowerShell, and application packaging.
- Additional advantage: Citrix/VDI, enterprise software deployment, patching, and change management.
Primary Focus
- Package, deploy, configure, and maintain Windows desktop applications across enterprise endpoint environments.
- Manage Windows client and server compatibility, application version alignment, and deployment dependencies.
- Administer and troubleshoot Windows operating systems, application launch issues, printing, connectivity, performance, and endpoint configuration problems.
- Manage application deployment and software distribution using Microsoft SCCM/MECM, Microsoft Intune, or similar endpoint management tools.
- Support Citrix Virtual Apps and Desktops, Virtual Desktop Infrastructure (VDI), and remote application delivery environments.
- Perform deployment validation, patch management, application upgrades, testing, and rollback activities.
- Monitor endpoint health, investigate recurring incidents, and implement corrective and preventive actions.
- Follow established change management, release management, documentation, and IT service management processes.
- Collaborate with infrastructure, network, security, application support, and service desk teams to maintain service availability and operational stability.
Priority Candidate Profile
- Strong hands-on experience in Windows desktop and server administration, configuration, and troubleshooting.
- Experience with Windows application packaging, software distribution, deployment automation, and endpoint lifecycle management.
- Proficiency with Microsoft SCCM/MECM, Microsoft Intune, Group Policy (GPO), Active Directory, and Windows update management.
- Working knowledge of Citrix Virtual Apps and Desktops, VDI, remote desktop services, or similar virtualization technologies.
- Experience troubleshooting application installation failures, Windows services, printing, authentication, connectivity, and performance issues.
- Understanding of PowerShell scripting for administration, automation, deployment, and troubleshooting.
- Strong knowledge of ITIL-based incident, problem, change, and release management processes.
- Experience supporting enterprise-scale Windows environments with a focus on availability, security, standardization, and operational reliability.
- Relevant Microsoft certifications in Windows Server, endpoint administration, or Azure are preferred.
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