Special Projects Coordinator

Serve as a client and guest contact by phone and email, respond to requests, maintain reservations and records, and prepare and proofread business documents. Provide professional guest service, follow company policies, protect confidential information and company assets, and work with colleagues to support hotel operations.

Responsibilities

• Respond to client and guest questions and requests by phone and email.
• Enter, retrieve, and update information in databases, records, files, and reservations.
• Prepare, proofread, and edit letters, memos, and other business documents.
• Operate standard office equipment and use computer and point-of-sale systems.
• Welcome guests, anticipate service needs, and address requests professionally.
• Follow company policies, maintain confidentiality, protect assets, and coordinate with colleagues.

Required Skills

• Database data entry
• Reservation record management
• Microsoft Office or comparable word-processing software
• Spreadsheet software
• Database software
• Presentation software
• Telephone and email communication
• Document proofreading and editing
• Point-of-sale systems
• Office equipment operation