Field Service Engineer (Laundry)

Job title

Field Service Engineer (Laundry)

Function

Field Operations

Location

Field based

Reports to

Regional Operations Manager

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes.

Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.

Key tasks

• Maintain and repair equipment as and when directed by the Operations Support team
• Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself
• Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business
• Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
• Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
• Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
• Maintain technical and system updates and releases as required
• Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
• Support growth generation by submitting lead opportunities

Service Delivery

• Demonstrate an understanding of what service delivery excellence is for your role
• Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Health & Safety

• Ensuring you deliver your role within the Compliance framework set.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to under-take such tasks as may reasonably be expected within the scope of the position.

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

• Skilled in repairing and servicing catering and laundry
• Basic knowledge of electrical, plumbing and mechanical work
• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal

• Skilled in repairing and servicing catering and laundry equipment

Experience (what you have done)

• Experience diagnosing and repairing white goods equipment
• Experience of working in a customer-facing role

• Experience of managing challenging situations in a customer-facing role

Experience of identifying selling opportunities in order to generate sales leads

Personal qualities

(the way you think and act)

• Aptitude for practical work
• Good attention to detail
• Talent for solving problems
• Good communication and customer service skills
• Resourceful, with the ability to work independently
• Good time management skills

• Gas Safe accreditation
• Hold a 17th Edition accreditation

Qualifications

• We will need you to have a full UK driving licence as the role involves field based travel.