Help Desk Technician with Security Clearance

Job Description – Help Desk Technician
Location: Norfolk, VA (Onsite)
Client Site: National Defense University
Company: 22nd Century Technologies Employment Type: Full-Time Position Overview 22nd Century Technologies is seeking a skilled and customer-focused Help Desk Technician to support IT operations at the National Defense University in Washington, DC. The ideal candidate will provide Tier I/Tier II technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests in a professional federal environment. This position requires strong technical troubleshooting abilities, excellent communication skills, and experience supporting enterprise IT environments.

Key Responsibilities
Provide Tier I/Tier II desktop and help desk support for end users
Respond to service desk tickets, phone calls, emails, and walk-up support requests
Troubleshoot hardware, software, printer, network, and connectivity issues
Install, configure, and maintain desktops, laptops, peripherals, and mobile devices
Support Microsoft Windows operating systems and Microsoft Office 365 applications
Manage user accounts, password resets, and permissions using Active Directory
Escalate unresolved technical issues to appropriate support teams
Document incidents, resolutions, and troubleshooting steps in the ticketing system
Assist with hardware deployments, imaging, and asset management activities
Maintain compliance with federal IT security and operational procedures
Support conference room technologies and audiovisual systems as needed
Required Qualifications
Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
2+ years of Help Desk/Desktop Support experience in an enterprise environment
Experience supporting Windows 10/11 environments
Strong knowledge of:
Microsoft Office 365
Active Directory
Outlook configuration and troubleshooting
Hardware and peripheral support
Ticketing systems such as ServiceNow or Remedy
Basic understanding of networking concepts including TCP/IP, VPN, and wireless connectivity
Excellent troubleshooting and customer service skills
Strong verbal and written communication abilities
Ability to work onsite at Norfolk, VA
Preferred Qualifications
Experience supporting federal government or Department of Defense (DoD) environments
Security+ certification and any of the computing certifications
Familiarity with ITIL processes and service desk operations
Previous experience in classified or secure environments
Active Secret Clearance What We’re Looking For We are seeking a dependable IT professional who: Has a strong customer-service mindset
Can troubleshoot technical issues efficiently and independently
Works well in fast-paced support environments
Maintains professionalism when supporting executive and military personnel
Demonstrates strong attention to detail and accountability
Why Join Us At 22nd Century Technologies
, you will have the opportunity to support mission-critical federal programs and work alongside experienced technology professionals in a collaborative and growth-oriented environment.