Customer Service - Vodafone Ireland

Corporate Client Executive | Portadown, United Kingdom | Hybrid | £12.21 per hour

We're hiring on behalf of a leading global customer experience management company that is partnering with a major telecommunications provider to deliver exceptional service. This is an exciting opportunity to join a dynamic environment focused on customer satisfaction and professional growth.

The Role

• Serve as the primary point of contact for corporate customers, communicating via telephone, chat, and email.
• Manage customer accounts, providing insights and suggesting service enhancements.
• Build strong working relationships with clients and account managers.
• Ensure the profitable and excellent delivery of customer experiences.
• Provide weekly and monthly reporting and analysis to customers.
• Liaise with internal departments to achieve full customer resolution.

What You'll Need

• Previous Service Management experience is essential.
• Educated to A-Level standard or equivalent, or experience in a B2B client-facing role.
• Highly proficient in Microsoft Excel.
• Excellent interpersonal and communication skills, with the ability to build rapport.
• Strong time management and organizational skills.
• Ability to work effectively in a fast-paced environment with changing priorities.

What's On Offer

• Genuine career progression opportunities through internal development programs.
• 28 days' holiday (inclusive of bank holidays), rising to 30.
• Performance recognition schemes and a supportive team environment.
• Hybrid work model with equipment supplied for home-based work.

Apply via Haystack today!