Start searching
Back to Jobs
Full timeTechnology

Service Desk Engineer - Transitions

Centorrino-Technologies-1Melbourne, Melbourne🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationMelbourne, Melbourne, Australia
Microsoft Office

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.

As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.

What you'll do:
  • Provide escalation support and act as a key technical escalation point for the Service Desk
  • Take a lead role in investigating major incidents ensuring timely communication and escalation where needed
  • Triage tickets and elevate to specialised teams when necessary
  • Monitor and action alerts from monitoring and management systems
  • Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.
  • Communicate effectively with end users, providing clear updates and managing expectations
  • Create documentation and updating internal knowledge base.
  • Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.
What you'll bring:
  • Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications
  • Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint
  • Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
  • Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting
  • Strong knowledge of Active Directory and Entra ID (Azure AD) user and group management
  • Understanding of various hypervisors (Vsphere / Vmware / HyperV)
  • Strong customer service orientation and ability to work well under pressure
  • Excellent problem-solving skills and efficiency
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Understanding of ITIL principles and incident management processes
Desirable:
  • Prior experience with ConnectWise
  • Prior experience with PowerShell scripting

Similar jobs

Apply