2nd Line IT Support & Field Engineer

2nd Line IT Support & Field Engineer | Office-Based (Liverpool) + Regular Customer Site Travel | £30,000 – £34,000 DOE & Great Benefits | Full UK Driving Licence Essential Not your average Helpdesk role.

We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network. You'll own problems end-to-end, work independently, and have real say in front of customers.

IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role.

What You'll Be Doing Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi<br />Attending customer sites for reactive fixes, installs and infrastructure projects<br />Installing/replacing PCs, printers, access points, switches, firewalls and routers<br />Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets<br />Keeping documentation, network diagrams and handover notes sharp<br />Covering the field rota during busy periods, holidays and sickness<br />What You'll Bring 2nd-line support, infrastructure or MSP engineering experience<br />Strong Windows troubleshooting + hands-on Microsoft 365 admin<br />Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge<br />Experience installing and terminating Cat5e/Cat6 cabling and network kit<br />Confidence attending sites independently, with strong customer-facing skills<br />Full UK driving licence (essential)<br />Bonus:

MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs.

What's In It For You £30,000–£34,000 DOE<br />Genuine variety — no two weeks the same<br />Real progression toward a senior infrastructure/field-project role<br />Supportive, growing technical team<br />What’s Next If you have the enthusiasm and skillset to hit the ground running on this 2nd Line IT Support &amp; Field Engineer position, we would love to hear from you.

APPLY NOW for immediate consideration