IT Support Engineer

PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE WITH JDE SOFTWARE **<br />About the Role<br />Ranson Barnes Recruitment Ltd is partnering with a well-established organisation to recruit an IT Support Technician for its Leicester site.<br />This is a varied, hands-on role providing technical support across several areas of the business, covering hardware, software, networks, Microsoft 365 and core business systems.<br />A key element of the position will be supporting and administering the company's ERP system, ideally JDE / JD Edwards, alongside resolving day-to-day IT issues and contributing to wider infrastructure and IT projects.<br />Key Responsibilities

• Provide day-to-day IT support across hardware, software, networks and peripheral equipment
• Support and administer the company's ERP system, including JDE
• Respond to and resolve ServiceNow helpdesk tickets
• Troubleshoot PCs, laptops, mobile devices, printers and connectivity issues
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
• Install, configure and maintain IT hardware and software
• Manage user accounts, permissions and access through Active Directory and Microsoft 365
• Support server infrastructure and virtual environments including Hyper-V
• Assist with LAN, WAN, Wi-Fi and VPN connectivity
• Support system upgrades, migrations, backups and cybersecurity processes
• Maintain IT asset records and technical documentation
• Provide guidance and support to users across the business<br />Skills &amp; Experience
• Previous experience within an IT Support, Service Desk or Helpdesk role
• Experience supporting an ERP system, preferably JDE / JD Edwards
• Strong knowledge of Microsoft Windows and Microsoft 365
• Understanding of Active Directory
• Knowledge of networking fundamentals including TCP/IP, DNS and DHCP
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Full UK driving licence<br />Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow or ITIL would be advantageous.<br />The role is predominantly based in Leicester, with occasional travel to other company sites when required.<br />If you’re interested in learning more about this opportunity, please get in touch or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance