Senior Lead - IAM Administration

About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
The Lead, Identity & Access Management (IAM) Administration, is responsible for the operational administration, service delivery, and day-to-day management of IAM platforms and services across the organization. This role serves as a key leader within the IAM organization, ensuring the effective operation of identity lifecycle management, access provisioning, access governance, privileged access management, authentication services, and operational support functions.
The successful candidate will oversee administrative processes, drive operational excellence, support platform stability, and ensure timely fulfillment of identity and access requests while maintaining compliance with established security, regulatory, and operational requirements. This role partners closely with Engineering, Product & Strategy, Cyber Security, Infrastructure, Application teams, and business stakeholders to deliver reliable and scalable IAM services.
Key Responsibilities
IAM Operations & Administration

• Lead the daily administration and operational support of IAM platforms and services.
• Oversee identity lifecycle processes including onboarding, transfers, role changes, and terminations.
• Manage user access provisioning, deprovisioning, and entitlement administration activities.
• Support authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA) services.
• Ensure timely resolution of IAM incidents, requests, and operational issues in accordance with service level objectives.

Access Governance Administration

• Administer access certification campaigns and support remediation activities.
• Coordinate periodic access reviews and user access recertification processes.
• Support role management, entitlement governance, and segregation of duties controls.
• Monitor access control effectiveness and identify opportunities to improve operational processes.
• Ensure access administration activities are executed in accordance with established policies and standards.

Privileged Access Administration

• Administer privileged account onboarding, maintenance, and lifecycle activities.
• Support privileged access request fulfillment and emergency access processes.
• Manage privileged credential rotation, reconciliation, and monitoring activities.
• Assist with privileged account reviews, reporting, and certification activities.
• Coordinate with security teams to support monitoring and investigation efforts related to privileged access.

Service Delivery & Operational Excellence

• Drive operational consistency through standardized procedures, runbooks, and support documentation.
• Identify process improvement opportunities that enhance service quality and operational efficiency.
• Support implementation and adoption of automation capabilities that reduce manual effort and improve service delivery.
• Partner with Engineering teams during platform upgrades, implementations, and remediation efforts.
• Ensure operational readiness and smooth transition of new capabilities into production support.

Metrics, Reporting & Compliance

• Develop and maintain operational metrics, dashboards, and service performance reporting.
• Monitor key performance indicators related to provisioning, certification, privileged access, and service delivery.
• Produce regular reporting for management, audit, compliance, and regulatory stakeholders.
• Support control execution and evidence collection activities associated with IAM operations.
• Track and report operational risks, issues, backlog metrics, and improvement initiatives.

Leadership & Collaboration

• Serve as an operational leader and subject matter expert for IAM administration services.
• Provide guidance and mentorship to IAM analysts and administrators.
• Collaborate with Product, Engineering, Security Operations, Infrastructure, Application Support, and business teams.
• Support operational governance forums and service review meetings.
• Promote operational excellence, accountability, and continuous improvement across IAM services.

Required Qualifications

• Bachelor's degree in Cyber Security, Information Technology, Computer Science, Business, or a related field.
• 5-10 years of experience in Identity & Access Management, Cyber Security Operations, Technology Operations, or related disciplines.
• Experience supporting Identity Governance & Administration (IGA), Access Management, Authentication, or Privileged Access Management platforms.
• Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes.
• Experience supporting IAM platforms in a production operations environment.
• Familiarity with automation tools and operational workflow optimization.
• Knowledge of regulatory, audit, and compliance requirements related to identity and access management.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience working across technology, security, audit, risk, and business functions.
• Excellent written, verbal, and presentation communication skills.

Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Tempe Office
The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.