Guidewire Billing Business Analyst

Required Skills: Proficient in Guidewire Billing Functionality, able to converse efficiently with client

Responsibilities: Understand Guidewire Billing Domain open issues, help triage issues with client, after SIT is complete, test the isues before requesting client to test, keep tab of items in scope

Required Skills:

• Subject Matter Expert in Billing Center configuration: billing & payment plans, charge patterns, delinquency workflows, disbursements, and agency bill

• Solid understanding of Guidewire OOTB framework

• Experience with Guidewire integration frameworks (messaging, batch processes) and any third-party payment systems.

• Ability to perform root cause analysis on complex production issues across application, integration, and data layers

• Knowledge of Policy Center, Contact Manager and integration including policy-to-billing lifecycle events

• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders Responsibilities:

• Primary point of contact for Billing Center production issues

• Manage and resolve defects related to billing workflows, payment processing, disbursements configurations

• And maintain billing plans, payment plans, charge patterns, delinquency workflows, business rules

• Maintain detailed root cause analysis

• Partner with Business Team to gather requirements, validate solutions, and obtain sign-off from business owners

• Partner with business analysts to translate operational issues and enhancement requests into clear technical specifications

• Provide impact assessments and effort estimates for change requests.

• Perform and oversee code fixes, configuration changes, Code Merges, and deployments

• Manage scheduled batch processes, integration touchpoints (Policy Center, external payment gateways).

• Prepare and maintain technical documentation including functional specifications.

• Collaborate with QA teams to define test plans, review test cases, and validate fixes in non-production environments before promotion

• Support environment validation, UAT testing coordination and go-live readiness assessments

• Build and maintain a comprehensive knowledge base of known issues, workarounds, and configuration decisions to enable faster resolution