Desktop Support Engineer

Must Have Technical/Functional Skills:

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support.

Essential Skills: Windows desktop OSS Support Admin

Skills: Windows 11~Desktop Management - Infrastructure Services (IS)

Roles & Responsibilities:
· Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
· Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-VirSkype etc.
· Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
· Deployment of device drivers and windows patch updates
· Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
· Manage the Security compliance health status of end user workstations
· Working knowledge of enterprise Ticketing tool like ServiceNow
· Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
· Adjust configuration options as required to resolve defects identified while performing corrective action on a device
· Investigate desktop level incidents and identify root causes to be able to provide solutions.
· Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
· Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
· L2 Workstations operational support
· Monitor and report on User experience.
· Report on Workstation image deployments and patch compliance metrics.