Service Cloud Architect - R01526359

Job requirements

• Must have :
• Omni channel implementation
• Live agent
• Entire case management and case warming approaches
• Case load balancing issue and solution handlings
• CTI and telephony implmentation
• Workforce management
• Basics of einstein
• Nice to have :
• Advanced einstien
• Enhancing client, support user and end client experience
• Inter communication with architects of other teams before and after proposing a solution
• Calm and cool and should have lot of patience for issue handling
• General skills :
• Salesforce best practices
• salesforce architectural practices and limitations
• 360 degree view implementation
• Integrations with other systems (handling and proposing solution)
• conga composer
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• Specialization:
• Salesforce Service Cloud : Architect
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• Know more about Brillio:
• PPE: https://www.brillio.com/platform-and-product-engineering/
• DAE: https://www.brillio.com/services-data-analytics/
• CES: https://www.brillio.com/services-customer-experience-services/
• DI: https://www.brillio.com/services-digital-infrastructure/
• Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
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• Equal Employment Opportunity Declaration
• EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
• #LI-UV1