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Desktop Support Tech ( Only local to Virginia )

COOLSOFTRichmond, VA🇺🇸United StatesPosted Oct 21, 2026

Why this role stands out

This role at COOLSOFT offers a fantastic opportunity to advance your technical expertise while making a tangible impact on enterprise-level operations at Virginia Tax. You will thrive in this position if you are a proactive problem-solver with a passion for hardware, software, and delivering exceptional end-user support. Apply today to join a collaborative team where your skills will be valued and your career growth supported.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationRichmond, VA, United States
Posted5 days ago
Microsoft OfficeTechnical SupportWindows Server

Job description

Job Description

Virginia Tax is seeking a qualified Desktop Support Technician to provide end-user technical support, troubleshoot hardware and software issues, and assist with laptop refresh activities. The ideal candidate will have strong knowledge of Windows operating systems, PC hardware, networking, SCCM, and enterprise desktop support tools.

Key Responsibilities

  • Provide desktop and end-user technical support for Windows-based systems.

  • Install, configure, maintain, and troubleshoot computers, laptops, peripherals, and software applications.

  • Support laptop refresh initiatives, including hardware replacement, configuration, and deployment.

  • Troubleshoot hardware, software, driver, BIOS, and connectivity issues.

  • Use SCCM/SMS and remote support tools such as Remote Desktop and Dameware to diagnose and resolve technical issues.

  • Support Windows 11 or newer operating systems, Microsoft Office, Outlook, and Microsoft 365.

  • Assist with system configurations, software installations, updates, and workstation maintenance.

  • Deliver excellent customer service and communicate technical solutions clearly to end users.

  • Collaborate with IT team members to resolve technical issues and maintain efficient IT operations.

Required Skills and Qualifications

  • Strong knowledge of Microsoft Windows operating systems, including Windows 11 or newer.

  • Working knowledge of Microsoft Office, Outlook, and Microsoft 365.

  • Hands-on experience with PC hardware, peripherals, and basic networking.

  • Experience with laptop refresh, deployment, and configuration.

  • Knowledge of SCCM/SMS and remote support tools such as Remote Desktop and Dameware.

  • Strong troubleshooting skills covering hardware, software, drivers, and BIOS.

  • Excellent problem-solving, analytical, communication, and teamwork skills.

  • Strong customer service and interpersonal skills.

  • Willingness to learn and adapt to new technologies.

Important Interview and Work Requirements

  • This is a 100% onsite position from Day One.

  • The interview process will begin with a virtual/web-based interview. A follow-up in-person interview may be required if the hiring manager is interested.

  • No offer will be extended until the in-person interview has been completed.

  • Parking is not provided for contractors.

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