Customer Service Representative (French) - Lewisville, TX

DTS is looking for experienced Customer Service Representative (French) for our Direct Client position based in Lewisville, TX

Job Description:

• Reporting to the remarketing manager, the remarketing analyst is key-pointed at primary auction facilities. 
• Duties include processing and sale of auction vehicles in compliance with the internal Auction Sale Agreement and Comprehensive Auction Agreement. 
• Work involves independent judgment and decision making initiative. Customarily and regularly exercises discretionary authority. Time Spent: 

Major Duties and Responsibilities: 

• Monitor inspection guidelines are being followed by the various 3rd Party Inspection Vendors. 
• Review 3rd Party Inspection Vendors monthly invoices for accuracy and provide recommendations for payment outside the established agreement. 
• Generate and analyze performance metrics for 3rd Party Inspection Companies. 
• Manage 3rd party Inspection Companies vendor relationships to maximize accurate/timely Inspection

Top Three Skills: 

• Oral and written communication skills 
• Conflict management skills 
• Computer skills sufficient to manage multiple processes;

 Required Skills:

• Customer service experience
• Time Management 
• Relationship building; 

Desired Skills: 

• Effective negotiation skills
•  Investigation and problem solving skills
•  Attention to Detail; 

Ideal Candidate Profile: 

• Candidate with excellent customer service skills performing administrative duties with previous remarketing, automotive or auction experience. 
• Ability to handle customer disputes and escalations through written and oral communication with the de-escalation skills. 
• Previous experience in a high volume, team oriented environment with the ability to multi-task, problem solve and learning agility;

 Tools or Technologies: 

• Microsoft Office Programs

DTS offers excellent compensation package.

Contact:

Pankaj Kumar

Digital Technology Solutions