Customer Service Representative (French) - Lewisville, TX

DTS is looking for experienced Customer Service Representative (French) for our Direct Client position based in Lewisville, TX

Job Description:

• Reporting to the remarketing manager, the remarketing analyst is key-pointed at primary auction facilities.
• Duties include processing and sale of auction vehicles in compliance with the internal Auction Sale Agreement and Comprehensive Auction Agreement.
• Work involves independent judgment and decision making initiative. Customarily and regularly exercises discretionary authority. Time Spent:

Major Duties and Responsibilities:

• Monitor inspection guidelines are being followed by the various 3rd Party Inspection Vendors.
• Review 3rd Party Inspection Vendors monthly invoices for accuracy and provide recommendations for payment outside the established agreement.
• Generate and analyze performance metrics for 3rd Party Inspection Companies.
• Manage 3rd party Inspection Companies vendor relationships to maximize accurate/timely Inspection

Top Three Skills:

• Oral and written communication skills
• Conflict management skills
• Computer skills sufficient to manage multiple processes;

Required Skills:

• Customer service experience
• Time Management
• Relationship building;

Desired Skills:

• Effective negotiation skills
• Investigation and problem solving skills
• Attention to Detail;

Ideal Candidate Profile:

• Candidate with excellent customer service skills performing administrative duties with previous remarketing, automotive or auction experience.
• Ability to handle customer disputes and escalations through written and oral communication with the de-escalation skills.
• Previous experience in a high volume, team oriented environment with the ability to multi-task, problem solve and learning agility;

Tools or Technologies:

• Microsoft Office Programs

DTS offers excellent compensation package.

Contact:

Pankaj Kumar

Digital Technology Solutions