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Public Transport Insights & Operations Analyst

NSW Public Service CommissionSydney, Sydney🇦🇺AustraliaPosted 14 Sept 2026

Why This Role Stands Out

This hybrid role offers an exciting opportunity to drive impactful improvements in public transport by leveraging data to enhance passenger experiences, perfect for analytical professionals eager to grow their skills in a reputable organization. You'll thrive in this collaborative environment if you're passionate about using insights to shape operational strategies and contribute to vital public services. Apply today to make a real difference in the daily lives of commuters!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia

Job Description

Sydney Metro is seeking a Customer & Operations Analyst to deliver customer-focused insights, reporting, and service-improvement initiatives across the organisation. You will analyse customer and operational data, develop dashboards and briefing notes, and collaborate with internal and external stakeholders to drive evidence-based decisions that improve passenger outcomes.

This role supports decision-makers across a fast-paced public transport environment, with a focus on data quality, reporting

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