TrakSYS Support Engineer

Role: TrakSYS Support Engineer
Work location: Richmond, VA
Duration: 9+ Months
 
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities:

·         Provide Level 1 / Level 2 Support for TrakSYS MES application.

·         Monitor system performance and ensure continuous up time.

·         Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.

·         Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.

·         Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).

·         Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.

·         Handle incident management and services requests through ticketing tools e.g., ServiceNow.

·         Maintain support documentation, change logs, and knowledge base articles.

·         Track SLAs, KPIs, and recurring issues for continuous improvement.

·         Support scheduled maintenance, upgrades, and deployments.

What are the Mandatory skills and skill proficiencies required for this position?

·         Hands on experience on TrakSYS MES (version 12 is a plus).

·         Understanding of TrakSYS architecture and core configurations.

·         Knowledge of C#/.Net, JavaScript, HTML and CSS.

·         Knowledge of SQL Server (queries, stored procedures).

·         Knowledge of IIS, Windows Server, and network basics.

·         Strong analytical and problem-solving skills.

·         Good communication skills.

·         These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed.