In-House Systems Supervisor

The In-House Systems Supervisor oversees warehouse labor and support systems projects and ensures work is completed safely, efficiently, and in accordance with company standards. This position may also provide on-site supervision for events, as business needs require.

Key Contributions of the Role

• Hire, train, schedule, and supervise warehouse associates assigned to systems projects and allocate labor effectively to meet operational requirements while controlling associate overtime.
• Attend operations and event meetings prepared to provide updates, address project requirements, and coordinate execution.
• Track, monitor, and accurately document project status, labor, and operational updates in Shepard’s Online Platform (OLP).
• Coordinate the accurate pulling, staging, packing, and preparation of all materials required for systems projects.
• Audit packing activities and supervise assigned labor to ensure projects are packed safely, accurately, and in accordance with established standards.
• Order required materials through the purchase order (PO) system and ensure expenses are properly reclassified to the appropriate jobs.
• Participate in and oversee the construction of booths and trade show products in accordance with project specifications and quality standards.
• Manage the cleaning, repair, organization, and proper storage of inventory to maintain product quality and readiness.
• Ensure compliance with Shepard policies, quality control measures, standard operating procedures, and established Best Practices.
• Maintain tools and equipment are in safe, clean, and proper working conditions, and promptly report repair or replacement needs.
• Maintain a clean, organized, and safe work environment while reinforcing all applicable safety rules and procedures.
• Conduct annual performance reviews and provide ongoing coaching and feedback in accordance with Shepard policy.

• Minimum 1 year of experience in warehouse, shop, or related operations.
• Prior supervisory or team leadership experience preferred, including experience with delegating work, training associates, and monitoring performance.
• Experience with safely operating power equipment and tools, including forklifts, with the ability to meet all applicable authorization or certification requirements.
• Effective verbal and written communication skills, with the ability to provide clear direction and complete accurate documentation; proficiency in basic math.
• Strong organizational and time-management skills, with the ability to prioritize multiple assignments, adapt to changing operational needs, and meet designated deadlines.
• High School Diploma or equivalent required.

Aligning With Our Values for Success

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company.
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.

EOE Language

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, medical condition, genetic information, military status, veteran status, non‑disqualifying physical or mental disability, or any other non‑merit factor. All employment decisions are made based on business need, job requirements, individual qualifications, and merit.

Pay Range: $60,008.00 - $100,006.40 per year

• Medical
• Dental
• Vision
• Life and Disability Insurance
• 401(k)