Technical Lead ServiceNow with FSM Exp

DIRECT CLIENT REQUIREMENT

Job Title: Technical Lead ServiceNow

Location: New York

Employment Type: Contract to hire

Onsite / Hybrid Position

Job Summary

• We are looking for an experienced Technical Lead ServiceNow to provide technical leadership across complex ServiceNow implementations and enhancements. The ideal candidate will have deep hands-on experience with the ServiceNow platform and proven expertise delivering solutions across multiple modules, including Core, Workplace Service Delivery, Enterprise Asset Management, Field Service Management, Source-to-Pay Operations, and GRC. This role requires strong technical acumen, architectural thinking, and the ability to mentor teams while partnering closely with business and project leadership.

Key Responsibilities

• Serve as the technical lead for ServiceNow projects, guiding solution design, development, and implementation.
• Own technical architecture and ensure scalable, secure, and high-performing ServiceNow solutions.
• Lead hands-on development and configuration across:
• ServiceNow Core Platform
• Workplace Service Delivery (WSD)
• Enterprise Asset Management (EAM)
• Field Service Management (FSM)
• Source-to-Pay Operations
• Governance, Risk, and Compliance (GRC)
• Translate business requirements into technical designs, user stories, and implementation plans.
• Define and enforce ServiceNow best practices, coding standards, and platform governance.
• Design and implement integrations using REST/SOAP APIs, MID Server, and third-party systems.
• Conduct technical reviews, code reviews, and performance optimization.
• Collaborate with Project Managers, Architects, Business Analysts, and stakeholders to ensure successful delivery.
• Mentor and guide ServiceNow developers and junior engineers.
• Support UAT, deployment, and post-production stabilization.
• Stay current with ServiceNow releases and recommend platform improvements and innovations.

Required Qualifications

• Bachelor s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 7+ years of ServiceNow experience, with hands-on technical leadership on enterprise-scale projects.
• Strong experience across multiple ServiceNow modules, including Core, WSD, EAM, FSM, Source-to-Pay, and GRC.
• Deep understanding of ServiceNow architecture, CMDB, workflows, Flow Designer, scripting (JavaScript), and security model.
• Experience with ServiceNow integrations and data migration.
• Strong experience working in Agile/Scrum environments.
• Excellent problem-solving, communication, and leadership skills.

Preferred / Nice-to-Have Qualifications

• ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) for relevant modules
• Experience with ServiceNow Performance Analytics and Reporting.
• Prior experience in regulated or large enterprise environments.

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Regards,

Kapil Thapa
Sr. Manager US IT Recruitment

SVAM International | 233 East Shore Road | Suite # 201,Great Neck, NY 11023

Cell: ext 108| Fax: | Email: |

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