Full timeOther

ITSM Leader: Service Excellence & Automation

Western SydneySydney, Sydney🇦🇺Australia

Why this role stands out

This exciting leadership role offers significant growth potential as you drive service excellence and automation for a reputable university, directly impacting user experience and IT resilience. You'll thrive here if you're a strategic ITSM professional passionate about continuous improvement and leading impactful initiatives within a supportive, hybrid work environment. Apply today to elevate your career in a dynamic academic setting.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationSydney, Sydney, Australia

Continuous ImprovementStrategic Planning

Job description

Western Sydney University invites applications for a senior ITSM leader to drive enterprise IT service management across the university. You will steer strategic planning, delivery and continuous improvement of ITSM practices to enhance resilience, performance and user experience.

The role reports to the Executive Director, Customer Service & Experience and oversees lifecycle processes including incident, problem, change, transition, asset, configuration and knowledge management.