Lead Data Center Operations Technician - Memphis

LEAD DATA CENTER OPERATIONS TECHNICIAN

As a Lead Data Center Operations Technician at SpaceXSI, you are the floor’s technical authority and the operational owner of the work queue for your assigned area or shift. You remain fully hands-on across physical-layer work, OS remediation, RMA, inventory, and incident response while owning prioritization, sequencing, and real-time direction of teammates so the floor delivers consistent throughput and tenant SLAs.

You drive mean time to detect (MTTD) and mean time to repair (MTTR) not only through your own technical work, but by turning the ticket queue into clear priorities, directing teammates to the right racks/zones/goals, running shift huddles, rebalancing work as conditions change, and delivering clean handoffs and status to the Supervisor. You do not manage people (performance management, career development, and formal authority remain with the Supervisor); you lead the work. This role is based in Southaven, MS / Memphis, TN (or site-specific).

RESPONSIBILITIES:

• Own prioritization and sequencing of tickets, projects, and maintenance for the assigned area or shift. Direct teammates toward specific racks, zones, goals, or ticket batches so the floor hits the right outcomes
• Run shift huddles; track progress and blockers in real time; rebalance work as conditions change; deliver clean handoffs and concise status to the Supervisor
• Serve as the on-floor technical escalation and hands-on resource. Remain fully capable of all physical-layer, RMA, inventory, and OS remediation work
• Act as incident commander for floor operations during sev events: run the technical response, sequence recovery, coordinate hands-on work, and contribute the technical core of post-incident write-ups
• Set floor standards, assist in SOP training, and propose new SOP and Notion documentation. Recognized site SME in at least one domain (power, liquid cooling, or fabric) on top of broad senior scope
• Own and deliver complex projects: site-wide rollouts, sev-recovery programs, and cross-team infrastructure initiatives. Support the supercompute team on advanced technical issues
• Collaborate directly with external vendors on advanced troubleshooting and RMA escalation. Interface with Facilities, Engineering, and other teams as needed
• Set the excellence bar for tenant (customer) cluster support: escalate high-level maintenance on customer-facing capacity, sequence work to tenant requirements, and ensure zero-surprise execution.
• Surface recurring patterns or capacity issues early. Turn the queue into consistent throughput
• Perform all core Datacenter Operations Technician duties: troubleshooting and monitoring of servers and network infrastructure; rack and stack; fiber/optics labeling and troubleshooting; power supply cabling; hardware receipt, installation, and decommissioning; warehouse inventory and asset management; spare-parts management; vendor returns; Jira ticket management; and documentation of tasks and SOPs

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 5+ years of experience working with server, storage, compute, and network hardware
• 5+ years of experience troubleshooting and repairing servers and networking infrastructure
• 5+ years of experience in inventory management, including ordering, receiving, and shipping server and network equipment

PREFERRED SKILLS AND QUALIFICATIONS:

• Demonstrated ability to prioritize and sequence high-volume work queues and direct teammates toward specific goals without formal people-management authority
• Strong Linux skills, including shell navigation, file manipulation, process management, log analysis, and basic scripting
• Experience being on-call and responding to critical events
• Experience leading data center infrastructure projects or shift-level work coordination
• Excellent prioritization, time management, and real-time decision-making skills
• Ability to work in a fast-paced environment while maintaining high technical quality
• Detail-oriented with strong documentation and handoff habits
• 2+ years of experience in structured cabling (copper/fiber)
• 2+ years of experience in power and cooling concepts inside the data center
• Experience as a site SME in power, liquid cooling, or fabric on GPU/hyperscale platforms
• Familiarity with internal tools (Rackman, Loony, BMC/Redfish/IPMI, Grafana, Ignition/SCADA, Jira) and GPU failure domains (XID, NVLink, BER/FEC)
• CompTIA, Linux+, or NVIDIA data-center technician training

ADDITIONAL REQUIREMENTS:

• Position is subject to pre-employment drug and random drug and alcohol testing
• Position is subject to pre-employment and annual post-employment background checks
• Work is often performed in tight quarters and physical dexterity is necessary
• Ability to lift up to 35 lbs unassisted
• Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
• Comfortable working in an environment requiring exposure to noise
• Available to work evenings and weekends; flexibility required as schedule varies with site operational needs