L1 Database Operations Engineer (Oracle & SQL Server)

Position summary:

We are looking for a proactive L1 System Administrator to support day-to-day Oracle and Microsoft SQL Server database operations. The role is responsible for database monitoring, alert triage, routine health checks, job and backup status validation, incident logging and timely escalation to L2/L3 teams. The administrator will follow approved runbooks to support database availability and operational SLA compliance.

Key Responsibilities:

Oracle Database Operations

• Monitor Oracle database availability, alerts and monitoring dashboards.
• Perform routine checks on database status, tablespace utilization and alert logs using approved procedures.
• Monitor scheduled jobs and RMAN backup status.
• Identify database connectivity issues, space alerts and failed jobs.
• Collect relevant logs and diagnostic information and escalate unresolved issues to L2.

Microsoft SQL Server Operations

• Monitor SQL Server availability, alerts and database health indicators.
• Check SQL Agent job status, database space utilization and error logs.
• Identify failed jobs, backup failures, connectivity issues and capacity alerts.
• Perform basic health checks using approved tools and runbooks.
• Escalate unresolved database issues to L2 with relevant error details and timestamps.

Operations & Service Management

• Log, categorize, prioritize and track incidents in ServiceNow or equivalent ITSM tools.
• Perform initial troubleshooting using approved runbooks and standard operating procedures.
• Escalate critical alerts and unresolved incidents within defined SLAs.
• Support backup status reporting, routine health checks and scheduled maintenance validation.
• Maintain incident records, operational checklists and shift handover documentation.
• Coordinate with L2/L3, Application, Server, Storage/Backup and Infrastructure teams.
• Follow ITIL Incident, Change and Request Management processes.
• Ensure effective APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 support.

Required Skills:

• 1-3 years basic understanding of relational databases and Oracle and/or SQL Server.
• Familiarity with database availability, logs, tablespace or disk utilization and scheduled jobs.
• Basic SQL knowledge and ability to perform simple queries or health checks where authorized.
• Understanding of database backup status, job monitoring and incident escalation.
• Familiarity with monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of incident management, SLA compliance and escalation procedures.
• Good communication, documentation and shift handover skills.
• Ability to follow runbooks and operational checklists accurately.
• Willingness to work in rotational shifts in a 24x7 production support environment.

Preferred Skills:

• Exposure to Oracle Enterprise Manager, SQL Server Management Studio (SSMS) or equivalent tools.
• Basic knowledge of RMAN and SQL Server backup concepts.
• Understanding of database high availability and disaster recovery fundamentals.
• Basic SQL scripting or command-line knowledge.

Location / Support Model

Global 24x7x365 support across APAC, EMEA and NLAM, working in a rotational shift-based, follow-the-sun operating model.