Runner - Delmonico Steakhouse

Company Description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

As a Runner, you will play an essential role in delivering the elevated dining experience that defines Delmonico Steakhouse. Working closely with Servers, Culinary, and the broader Food & Beverage team, you will ensure food is delivered with precision, timing, and attention to detail while maintaining the highest standards of luxury hospitality. 

Responsibilities:

• Support Servers in delivering a seamless, polished, professional, and engaging dining experience consistent with Delmonico Steakhouse and Fairmont New Orleans standards
• Deliver food orders from the kitchen to guests promptly, accurately, and with careful attention to presentation, temperature, quality, and timing 
• Verify food orders for accuracy, completeness, proper presentation, appropriate accompaniments, and special requests prior to delivery
• Demonstrate a strong understanding of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and daily offerings 
• Maintain knowledge of food allergies, dietary restrictions, and ingredient information to confidently support guest and Server inquiries
• Understand and communicate steak temperatures, accompaniments, sauces, and other menu components when assisting with food delivery
• Demonstrate knowledge of the culinary philosophy behind Delmonico Steakhouse and Chef Emeril Lagasse's approach to elevated New Orleans cuisine
• Assist with food and beverage service while ensuring established steps of service and operational standards are consistently maintained 
• Anticipate guest needs and provide attentive, thoughtful, and personalized service throughout the dining experience
• Respond promptly and professionally to guest requests and communicate questions or service concerns to the appropriate Server or leader
• Assist Servers with pre-bussing, clearing, resetting, and maintaining dining tables with precision and attention to detail 
• Clear and safely transport dirty dishes, glassware, utensils, and other service items from dining areas to designated kitchen and stewarding locations 
• Replace soiled linens and properly reset tables with silverware, glassware, napkins, and other service items according to Delmonico Steakhouse standards
• Assist with the proper presentation and placement of plates, flatware, condiments, sauces, and other accompaniments 
• Maintain cleanliness, organization, and appropriate stock levels at expo lines, service stations, dining rooms, and designated back-of-house pathways throughout service
• Communicate effectively with Servers, Culinary, Stewarding, and other Food & Beverage colleagues to ensure smooth service flow and timely food delivery 
• Work closely with the Culinary team to ensure proper communication of special requests, allergies, modifications, and timing requirements 
• Assist with carrying trays, dishware, utensils, condiments, beverage items, and service equipment safely throughout operational areas 
• Support the execution of a polished and coordinated service during high-volume periods while maintaining composure and attention to detail 
• Assist with VIP dining experiences, special occasions, private events, and other elevated guest experiences as assigned 
• Support restaurant, lounge, rooftop, banquet, and special event operations as operationally required
• Maintain familiarity with Fairmont New Orleans services, amenities, outlets, events, and local attractions to assist with guest inquiries
• Follow all food safety, sanitation, health, responsible alcohol service, and workplace safety policies and procedures 
• Maintain a clean, professional, and polished appearance consistent with Fairmont New Orleans and Delmonico Steakhouse standards
• Assist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities as assigned 
• Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations
• Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New Orleans 
• Perform additional duties as assigned to support operational excellence

• Previous restaurant, food runner, server assistant, busperson, banquet, hospitality, or guest service experience preferred
• Previous experience in a luxury hotel, fine-dining, upscale restaurant, or high-volume steakhouse environment preferred 
• Passion for food, beverage, hospitality, and creating exceptional guest experiences
• Interest in developing strong knowledge of fine dining, premium steakhouse cuisine, wine, and beverage service
• Strong communication, teamwork, and interpersonal skills
• Exceptional attention to detail and organizational abilities 
• Ability to work efficiently and accurately in a fast-paced, high-volume environment 
• Ability to remain calm, professional, and service-focused during busy periods 
• Positive attitude with a genuine willingness to learn and grow within the organization 
• Professional appearance and polished demeanor required
• Ability to follow instructions, service standards, and operational procedures consistently 
• TIPS or responsible alcohol service certification preferred but not required 
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, late-night shifts, and extended shifts as operationally required 
• Must be legally authorized to work in the United States
• Must possess or be able to obtain required Louisiana food safety certifications in accordance with applicable regulations 

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.