Digital Product Manager/Owner $75.00

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• * We will NOT accept 3rd Party (C2C) Contractors **

JOB DETAILS:
Position:Digital Product Manager/Owner (Salesforce)
JOB REF#:44928 - JIH5JP00004579
Duration:12+ Months (On-Going Contract)
Location:HYBRID - Torrance, CA 90501

Pay Rate:$75.00 per hour (W2 Only)

HYBRID: Must be onsite MON-THUR each week (LOCAL CANDIDATES)

HIRING REQUIREMENTS:

• * NOT accepting any 3rd Party C2C candidates for any reason**
• * NOT accepting candidates who live more than 45 miles from Torrance**
• * NOT accepting candidates willing to relocate (LOCAL CANDIDATES Only)**

Seeking to hire an entrepreneurial Product Owner to join as a key member of our digital team. You will own responsibilities across the entire software development life cycle for projects and production support. This includes driving grooming sessions, capture requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training, craft customer / field / stakeholder communications, perform demos, support launch and triage during warranty. They will lead and collaborate with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal. Must be open to ambiguity and quickly flex for changing conditions.

Product Owner/Manager will help in improving products through large projects, enhancements and production support.

As a Product Owner for a financial services provider, you maintain high standards for both project launches and operational excellence through quality, cost and delivery. This includes measuring and analyzing metrics for business cases and platform reporting.

RESPONSIBILITIES INCLUDE:
Leading the Product team and be a subject matter expert for the SALESFORCE and mobile apps environments
Writes clear user stories and acceptance criteria
Works with Business and IT teams to document process flows, status reports
Writes and executes well planned test scripts for UAT and provide support of other testing workstreams. Triage.

Report on testing results
Supports nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management
Working with CX, business, development and testing resources to imagine, write, deliver and test user stories
Leading initiatives.

Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc. Lead Agile sprint planning, demo, retrospective and backlog management.

Must have Skill Sets:
CUSTOMER FACING PRODUCT EXPERIENCE.
PAYMENTS EXCELLENCE.
ROADMAP + DECISION MAKING.
PEOPLE SKILLS PLATFORM STRATEGY.

REQUIRED SKILLS/EXPERIENCE:
3+ years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product
3+ years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
5+ years of User Acceptance Testing (UAT) and regression script writing and hands-on testing
2+ years of Salesforce experience
2 years of payments, financial services or captive finance industry experience
1+ years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors

Key Competencies
Outstanding written and verbal multidisciplinary communication skills
Detailed oriented and own a high level of accountability
Fast learner, able to become a subject matter expert on customer personas, the platform, payment flows, business rules, and account conditions

EDUCATION/CERTIFICATIONS:
BA/BS degree
Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)

DESIRED SKILLS:
1+ years of direct leadership experience, managing associates
Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
Salesforce certifications or the ability to gain Salesforce admin certification by year 1

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Calance Consultant Benefits Offerings:

• EPO/PPO Medical Plans
• HMO/PPO Dental programs
• Vision - VSP (Vision Plan Summary)
• 401K Retirement vesting program (VOYA)
• Paid Bi-Weekly/Direct Deposit
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans