Service & Operations Executive (Procurement)

The Company 

This is a unique opportunity to join a well-established, high-growth physical gold and silver brokerage with over 10 years of success and more than £150 million in total revenue. We are regularly featured in leading publications including the Financial Times, Reuters, Wall Street Journal, Daily Mail, Metro and CNBC, reflecting our strong market presence and credibility.

We offer a refreshingly non-corporate environment and believe that great people build great companies. That’s why we foster a culture where ambition is encouraged, ideas are genuinely valued, and individuals are empowered to make a difference. Our culture is built on our core values: Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy – and these principles shape how we work, collaborate, and succeed together.

We are committed to your development and long-term success. Through structured coaching, mentoring, and progression opportunities, we support you in shaping your own path. We prioritise flexibility, wellbeing, and a positive, high-performing environment, recognising that the best results come from people who feel supported, motivated, and engaged. In return, we look for driven, resilient individuals who want to grow into well-rounded, high-performing professionals as part of a loyal, dynamic team.

Join our supportive, professional team that takes pride in its work, in each other, and in the success of the business.

The Role

We are looking for a highly organised, analytical and detail-focused individual to join us as a Service & Operations Executive. Reporting to the Procurement Manager, the role will initially focus on procurement, stock control, reconciliation and client buybacks. The successful candidate will take ownership of assigned operational processes and work alongside the existing Service & Operations Executive, providing additional capacity and cover within the buyback function.

As a growing business, this role is suited to someone who is confident working with detailed data, identifying discrepancies and following actions through to completion. The role will also provide broader operational support as business requirements change, offering the opportunity to develop across different areas of the company.

Role responsibilities

• Process and track procurement orders and deliveries, maintaining accurate purchasing and transaction records.
• Complete regular stock checks and reconcile records across Salesforce, internal systems and third-party sources. Investigate, resolve or escalate discrepancies as appropriate.
• Support the processing and reconciliation of client buybacks from instruction through to completion, checking product, quantity, weight and supporting information.
• Produce and maintain Excel-based operational reports, trackers and exception analysis, highlighting risks and outstanding actions.
• Support routine supplier administration, including maintaining accurate and audit-ready supplier records and documentation.
• Complete product cost, premium and supplier order checks, escalating any unexpected differences.
• Support client orders, fulfilment queries and operational handovers.
• Liaise with suppliers, vaults, logistics partners and internal teams to progress orders and resolve operational issues.
• Provide support and cover across other operational workstreams and contribute to process, reporting and system improvements.

• Skills & Experience
• Highly proficient in Microsoft Excel, including pivot tables, formulas and working with detailed datasets.
• Strong numerical and analytical skills, with excellent attention to detail.
• Experience working with reconciliations, stock, orders, transactions or operational reporting.
• Able to identify discrepancies, investigate their causes and follow actions through to completion.
• Strong organisational and time-management skills, with the ability to manage recurring responsibilities alongside changing priorities.
• Proactive and comfortable taking ownership of assigned processes, while recognising when issues should be escalated.
• Strong written and verbal communication skills, with a flexible and collaborative approach.
• Experience using Salesforce, inventory, purchasing or order-management systems would be advantageous.
• Experience within precious metals, financial services, commodities or another high-value product environment would be beneficial.

Package & Working Arrangements

• Monday to Friday, 9 am – 5.30 pm (1-hour lunch break)
• £30,000 – £32,000 (dependent on experience)
• Generous, matched pension scheme up to 6%
• Hybrid working (3 days in our Central London office, 2 days working Remotely)

Benefits & Wellbeing

• 25 days annual leave, plus bank holidays
• An additional day of leave for your Birthday
• Private Medical Insurance
• Health Cashback Plan
• Ongoing training, coaching, and development opportunities
• Regular external speakers, Company training days, and social activities
• Discounted gym memberships
• Electric vehicle leasing scheme
• Cycle to work scheme
• Generous family leave policies
• Wellbeing support, including an Employee Assistance Programme
• A positive, ambitious, and rewarding culture

Successful candidates will be required to undergo a thorough onboarding and pre-employment screening process before commencing employment. This includes, but is not limited to, credit checks, criminal records checks, sanctions checks, and other relevant background checks. Any offer of employment is conditional upon the satisfactory completion of these checks.