Sr. Systems Administrator (travel)

As a Senior IT Support Specialist, you will play a critical role in ensuring the seamless delivery of our products and services. You will serve as the primary point of contact for customers, resolving issues and providing technical support. Your expertise in engineering and customer experience will enable you to effectively collaborate with internal stakeholders and provide exceptional service to our customers.

Education

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline and 10 years of relevant experience; 18 total years of experience can be substituted in lieu of no degree.

Clearance

This position requires you to obtain a Public Trust clearance, meaning that ship or a is required.

Responsibilities

• Manage routine IT administration tasks and logging data in system
• Support the installation, maintenance, testing, and troubleshooting of computer systems and equipment
• Ensure optimal operations of computer systems and equipment
• Collaborate with internal stakeholders during surge events
• Provide exceptional customer service and technical support

Required Skills

• Ability to stand and move throughout the work area for prolonged periods up to 8 hours
• Physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment
• Networking
• Scripting
• Strong customer experience
• Ability to travel for 2 weeks at a time