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Recently postedFull timeOperations & Project Management

Fraud Specialist

TeleperformanceBeith, Ayrshire🇬🇧United Kingdom

Why this role stands out

This Fraud Specialist role offers excellent career growth within a reputable company, allowing you to develop valuable skills in a dynamic operational environment. If you thrive on problem-solving and protecting customers, this opportunity is perfect for you to make a significant impact. Apply today to join a supportive team and build a rewarding career.

Quick overview

Salary£28.5k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationBeith, Ayrshire, United Kingdom

Job description

Fraud Specialist | Beith, United Kingdom | On-site | Up to £28,500 per year

We're hiring on behalf of a leading contact centre provider that partners with renowned clients to deliver exceptional customer service. This is a fantastic opportunity to join a dedicated Fraud Team, playing a crucial role in protecting customers and their accounts.

The Role

  • Investigate and resolve potential fraud and scam cases across online and telephony banking channels.
  • Handle inbound calls, providing excellent customer service and ensuring account security.
  • Investigate pending payments, approving or flagging them based on fraud concerns.
  • Educate customers on how to protect themselves against fraud and scams.
  • Support customers with various personal banking needs, including digital banking and card services.
  • Manage customer complaints effectively and efficiently.

What You'll Need

  • Minimum of 2 years' experience in UK Financial Services.
  • Previous call centre or customer service experience is essential.
  • Excellent verbal communication and active listening skills.
  • Ability to demonstrate empathy, patience, and understanding.
  • Proficient in problem-solving and decision-making.
  • High attention to detail and accuracy.

What's On Offer

  • Competitive salary with potential for OTE earnings.
  • Opportunity for hybrid working after an initial on-site period.
  • Comprehensive benefits package including wellbeing resources, discounts, and insurance.
  • Access to GP services and mental health support.
  • Opportunities for professional development and awards.

Apply via Haystack today!

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