Fraud Specialist

Fraud Specialist | Beith, United Kingdom | On-site | Up to £28,500 per year We're hiring on behalf of a leading contact centre provider that partners with renowned clients to deliver exceptional customer service. This is a fantastic opportunity to join a dedicated Fraud Team, playing a crucial role in protecting customers and their accounts. The Role • Investigate and resolve potential fraud and scam cases across online and telephony banking channels. • Handle inbound calls, providing excellent customer service and ensuring account security. • Investigate pending payments, approving or flagging them based on fraud concerns. • Educate customers on how to protect themselves against fraud and scams. • Support customers with various personal banking needs, including digital banking and card services. • Manage customer complaints effectively and efficiently. What You'll Need • Minimum of 2 years' experience in UK Financial Services. • Previous call centre or customer service experience is essential. • Excellent verbal communication and active listening skills. • Ability to demonstrate empathy, patience, and understanding. • Proficient in problem-solving and decision-making. • High attention to detail and accuracy. What's On Offer • Competitive salary with potential for OTE earnings. • Opportunity for hybrid working after an initial on-site period. • Comprehensive benefits package including wellbeing resources, discounts, and insurance. • Access to GP services and mental health support. • Opportunities for professional development and awards. Apply via Haystack today!