Datapower MFT

Datapower, MFT, MQ

Remote

6 MOnths

Required Skills: Datapower, MFT, MQ, IBM, Production support, Splunk, EDI X12, SQL, Production Issue SEV 1, 2, 3, 4 triage, Incident Management (ServiceNow, Jira)

Responsibilities - Operational strategy, service reliability, and continuous improvement initiatives

- Real-time system monitoring, incident management, and escalation governance –

Production deployment oversight and operational readiness planning

- Management of managed file transfers, batch processing, and EDI transaction operations

- Team leadership, coaching, performance management, and resource planning

- Cross-functional collaboration with stakeholders, vendors, and TennCare teams

- SOP governance, root-cause analysis programs, and operational excellence initiatives

Expected Deliverable(s)

1. Incident Management Deliverable

2. Infrastructure Deliverable

3. Operations and Maintenance Deliverable

4. Operations and Maintenance Guide 5. Production Playbook

Regards,

Vikram Raj

I

Symphony Corporation | Madison, WI | A SEI-CMMI Level 4 Company

We synchronize business, technology, and