Microsoft 365, Exchange & Proofpoint SME
Role Summary

Provide expert support, administration, security management, and migration services across Microsoft 365, Exchange, and Proofpoint platforms, ensuring service stability, security, compliance, and successful transformation initiatives.

Key Responsibilities
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Manage and support Exchange Online and Hybrid Exchange environments.
Lead and support Exchange On-Premises to Microsoft 365 migrations, including assessment, planning, mailbox migration, coexistence, and post-migration support.
Administer and support Proofpoint Email Protection, including mail routing, spam filtering, email security policies, encryption, and threat protection.
Troubleshoot complex email delivery, mail flow, authentication, spam, phishing, and email security incidents.
Manage incidents, service requests, changes, and problem management activities in line with ITIL practices.
Implement and maintain email security, compliance, retention, and governance controls across Microsoft 365 and Proofpoint.
Develop and maintain PowerShell scripts and automation to improve operational efficiency.
Produce and maintain technical documentation, standard operating procedures (SOPs), and knowledge articles.
Collaborate with infrastructure, security, and service delivery teams to drive service improvements and project delivery.

Deliverables
Stable and secure Microsoft 365, Exchange, and Proofpoint environments.
Successful delivery of Exchange migration and modernization activities.
Timely resolution of incidents, requests, and operational issues within agreed SLAs.
Technical documentation, operational runbooks, and knowledge transfer.
Security recommendations and service improvement initiatives.
Regular health, performance, and governance reporting.

Microsoft 365, Exchange & Proofpoint SME
Role Summary

Provide expert support, administration, security management, and migration services across Microsoft 365, Exchange, and Proofpoint platforms, ensuring service stability, security, compliance, and successful transformation initiatives.

Key Responsibilities
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Manage and support Exchange Online and Hybrid Exchange environments.
Lead and support Exchange On-Premises to Microsoft 365 migrations, including assessment, planning, mailbox migration, coexistence, and post-migration support.
Administer and support Proofpoint Email Protection, including mail routing, spam filtering, email security policies, encryption, and threat protection.
Troubleshoot complex email delivery, mail flow, authentication, spam, phishing, and email security incidents.
Manage incidents, service requests, changes, and problem management activities in line with ITIL practices.
Implement and maintain email security, compliance, retention, and governance controls across Microsoft 365 and Proofpoint.
Develop and maintain PowerShell scripts and automation to improve operational efficiency.
Produce and maintain technical documentation, standard operating procedures (SOPs), and knowledge articles.
Collaborate with infrastructure, security, and service delivery teams to drive service improvements and project delivery.

Deliverables
Stable and secure Microsoft 365, Exchange, and Proofpoint environments.
Successful delivery of Exchange migration and modernization activities.
Timely resolution of incidents, requests, and operational issues within agreed SLAs.
Technical documentation, operational runbooks, and knowledge transfer.
Security recommendations and service improvement initiatives.
Regular health, performance, and governance reporting.

Microsoft 365, Exchange & Proofpoint SME
Role Summary

Provide expert support, administration, security management, and migration services across Microsoft 365, Exchange, and Proofpoint platforms, ensuring service stability, security, compliance, and successful transformation initiatives.

Key Responsibilities
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Manage and support Exchange Online and Hybrid Exchange environments.
Lead and support Exchange On-Premises to Microsoft 365 migrations, including assessment, planning, mailbox migration, coexistence, and post-migration support.
Administer and support Proofpoint Email Protection, including mail routing, spam filtering, email security policies, encryption, and threat protection.
Troubleshoot complex email delivery, mail flow, authentication, spam, phishing, and email security incidents.
Manage incidents, service requests, changes, and problem management activities in line with ITIL practices.
Implement and maintain email security, compliance, retention, and governance controls across Microsoft 365 and Proofpoint.
Develop and maintain PowerShell scripts and automation to improve operational efficiency.
Produce and maintain technical documentation, standard operating procedures (SOPs), and knowledge articles.
Collaborate with infrastructure, security, and service delivery teams to drive service improvements and project delivery.

Deliverables
Stable and secure Microsoft 365, Exchange, and Proofpoint environments.
Successful delivery of Exchange migration and modernization activities.
Timely resolution of incidents, requests, and operational issues within agreed SLAs.
Technical documentation, operational runbooks, and knowledge transfer.
Security recommendations and service improvement initiatives.
Regular health, performance, and governance reporting.