2nd-Line Tech Support Specialist (Hybrid)
Why This Role Stands Out
Advance your IT career by resolving complex technical challenges and contributing to innovative solutions at a reputable SaaS company, with the flexibility of a hybrid work model. This role is perfect for a skilled problem-solver with strong communication abilities who thrives in a collaborative environment. Apply today to join a dynamic team and grow your expertise!
Quick Overview
Job Description
LEAP is seeking a Technical Specialist (Level 2 HelpDesk) to join our Client Support team in Sydney. You will resolve escalated issues, diagnose hardware and software problems, and liaise with internal teams to deliver durable solutions.
You bring hands-on IT experience in SaaS environments, strong communication, and the ability to explain technical concepts clearly. Flexible, hybrid work is supported; on-site visits may be required.
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