Trader Voice Product Area Lead (Employee Platforms - Collaboration and Communication Product Line)

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Short Job Description:
Drive innovation in enterprise trader voice technology - shaping the future of how global trading floors collaborate and communicate.

(135 characters including spaces - within limit)

Job Description

Are you passionate about building world-class communication products that power some of the most complex trading environments in the world? This is your opportunity to lead a high-impact product area at one of the most technology-forward financial institutions on the planet - where your vision will directly shape how tens of thousands of traders and financial professionals collaborate every day.

As a Trader Voice Product Area Lead at JPMorganChase within the Employee Platforms - Collaboration and Communication Product Line, you will own the end-to-end success of our global trader voice product portfolio. You will translate complex customer needs into a clear, prioritized product strategy, partnering with engineering, design, and business stakeholders across New York, New Jersey, London, Hong Kong, and Hyderabad. Your work will directly influence how our global workforce communicates across trading floors and hybrid environments - and you will help define what the future of that experience looks like.

Our Collaboration and Communication Product Line supports a global workforce of over 300,000 employees, delivering enterprise-wide solutions that enable effective internal and external communication at scale. We are a people-oriented team with a deep obsession for user experience, engineering excellence, and continuous improvement - and we are looking for a product leader who shares that passion.

Job responsibilities

• Define and communicate a compelling product vision and strategy for trader voice technologies, aligned to long-term business goals and customer needs
• Conduct ongoing market research and track industry developments in collaboration, AI/ML, and communication technologies to inform and evolve product direction
• Identify market needs by engaging directly with line-of-business technology customers to define product scope, positioning, and value
• Own and manage product business metrics including cost, feature delivery, risk posture, and reliability targets
• Create and maintain the product roadmap, product definitions, and customer-facing service level objectives and agreements
• Prioritize the product backlog with a clear, outcome-driven rationale that balances customer value, technical feasibility, and business viability
• Lead go-to-market and strategic planning efforts, ensuring successful product launches and adoption across the global organization
• Foster a culture of experimentation and learning, creating a safe environment for rapid iteration and continuous improvement
• Manage senior stakeholder communities and customer advisory boards, ensuring alignment and transparency across all levels of the organization
• Champion responsible product development by embedding strong risk management practices throughout the product lifecycle

Required qualifications, capabilities, and skills

• Formal training or certification on product engineering concepts and 10+ years applied experience
• Demonstrated success delivering enterprise-scale collaboration or communication technology products in a complex, global organization
• Proven ability to develop and maintain product roadmaps, backlogs, and documentation for large-scale technology platforms
• Deep understanding of software development methodologies including Agile, Scrum, and the full software development lifecycle
• Strong written and verbal communication skills with the ability to present complex concepts clearly to senior leadership and technical audiences
• Proven track record of building and sustaining strong partnerships with cross-functional stakeholders across geographically distributed teams
• Experience defining and managing product business metrics, including cost management, reliability, and customer satisfaction indicators
• Ability to translate customer insights and market research into actionable product strategies and prioritized delivery plans

Preferred qualifications, capabilities, and skills

• Experience with trader voice, financial communications, or trading floor technology products
• Familiarity with AI/ML applications in enterprise communication or collaboration environments
• Experience working within large-scale financial services or highly regulated technology environments
• Knowledge of cloud computing, serverless architectures, or modern infrastructure platforms as they relate to product strategy
• Experience managing customer advisory boards or senior stakeholder governance forums across global, matrixed organizations

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.