IT Business Analyst - Manufacturing Execution Systems

Company Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Project Overview

Implement the OSCAR Manufacturing Execution System (MES) to enable Electronic Batch Records (EBR) along with Equipment Integration and OCPLM Integration for the CSD Frederick Manufacturing site. The implementation will:

• Enable Electronic Batch Records (EBR) to reduce batch documentation errors.
• Automate batch record capture with complete audit trails.
• Improve manufacturing efficiency by reducing production lead times.
• Support digital transformation initiatives across Manufacturing Operations.
• Ensure compliance within a regulated GxP manufacturing environment.

Position Summary

As a Senior IT Business Analyst, you will partner with Manufacturing Operations and IT teams to deliver business-critical technology solutions supporting digital manufacturing initiatives. You will play a key role in implementing the OSCAR Manufacturing Execution System (MES), enabling Electronic Batch Records (EBR), and integrating manufacturing equipment and OCPLM systems. You will collaborate with business stakeholders, solution architects, developers, quality teams, validation teams, and project managers to define business processes, gather and analyze requirements, facilitate workshops, and ensure successful solution delivery in an Agile environment.

Key Responsibilities

Business Analysis

• Partner with Manufacturing Operations to identify business needs, process improvements, and productivity opportunities.
• Gather, analyze, validate, and document complex business and functional requirements.
• Translate business requirements into detailed functional specifications and technical requirements.
• Analyze current manufacturing processes and recommend optimized future-state solutions.

MES Implementation

• Support the implementation and enhancement of OSCAR Manufacturing Execution System (MES).
• Participate in Electronic Batch Record (EBR) implementation activities.
• Support Equipment Integration and OCPLM integration initiatives.
• Develop expertise in MES workflows and manufacturing execution processes.

Agile Delivery

• Participate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Reviews, and Retrospectives.
• Create and manage:
  • User Stories
  • Acceptance Criteria
  • Business Requirements Documents (BRDs)
  • Functional Specifications
  • Process Flow Diagrams
  • Epics and Features
• Collaborate closely with Product Owners, Developers, QA, Validation, and Business Stakeholders.

Stakeholder Management

• Lead business workshops and requirements elicitation sessions.
• Facilitate communication between Manufacturing Operations and IT teams.
• Manage stakeholder expectations and resolve business process challenges.
• Present project updates, risks, and recommendations to leadership.

Testing & Training

• Lead User Acceptance Testing (UAT) activities.
• Develop test scenarios, test scripts, and traceability matrices.
• Coordinate defect resolution with development teams.
• Support end-user training, adoption, and change management initiatives.

Documentation

• Maintain project documentation using JIRA and Confluence.
• Develop process maps, workflow diagrams, and functional documentation.
• Ensure compliance with SDLC, validation, and documentation standards.

Required Qualifications

Bachelor's Degree in:

• Business Administration
• Computer Science
• Information Technology
• Engineering
• Life Sciences or a related discipline

5+ years of experience in Business Analysis, Requirements Management, Process Improvement, and IT Solution Delivery.

Required Skills & Experience

Candidates should possess 5+ years of hands-on experience in the following areas:

Business Analysis

• Business Requirements Gathering and Analysis
• Functional and Technical Requirements Documentation
• Business Process Analysis and Improvement
• Gap Analysis
• Process Mapping (Current-State/Future-State)
• Requirements Traceability
• User Story Creation
• Acceptance Criteria Definition
• Business Case Development

Agile & Project Delivery

• Agile (Scrum/Kanban) methodologies
• Software Development Life Cycle (SDLC)
• Sprint Planning and Backlog Refinement
• Release Planning
• Requirements Prioritization
• Cross-functional Agile team collaboration

Data Analysis & Reporting

• Advanced Microsoft Excel
• SQL
• Power BI
• Data Analysis and Visualization
• KPI and Operational Reporting

Project & Documentation Tools

• JIRA
• Confluence
• Microsoft Office Suite
• Visio or similar process mapping tools
• Project documentation and collaboration platforms

Testing & Validation

• User Acceptance Testing (UAT)
• Test Planning
• Test Script Development
• Defect Tracking and Resolution
• Validation support within regulated environments

Stakeholder Management

• Workshop Facilitation
• Executive and Business Communication
• Cross-functional Team Collaboration
• Requirements Prioritization
• Conflict Resolution
• Change Management

Preferred Qualifications

• 5+ years of experience supporting or implementing Manufacturing Execution Systems (MES).
• 1 to 3 years of experience with Electronic Batch Records (EBR).
• 3+ years of experience with Equipment Integration and manufacturing automation.
• 3+ years of experience working in Life Sciences, Pharmaceuticals, Biotechnology, or Medical Device industries.
• Experience in GxP-regulated environments (FDA, GMP, 21 CFR Part 11).
• Familiarity with software configuration and implementation projects.
• Experience supporting manufacturing digital transformation initiatives.

Technical Competencies

• Manufacturing Execution Systems (MES)
• Electronic Batch Records (EBR)
• Manufacturing Operations
• Equipment Integration
• OCPLM Integration
• Process Automation
• Digital Manufacturing
• Business Process Improvement
• Root Cause Analysis
• Process Mapping
• Workflow Documentation
• Data Analytics
• Regulatory Compliance (GxP, GMP)

Key Deliverables

• Business Requirements Documents (BRDs)
• Functional Requirements Specifications (FRS)
• User Stories, Features, and Epics
• Acceptance Criteria
• Process Flow Diagrams
• Current-State and Future-State Process Maps
• Requirements Traceability Matrix (RTM)
• UAT Plans, Test Scripts, and Results
• Training Documentation
• Workshop Artifacts
• JIRA and Confluence Documentation
• Stakeholder Communication Materials

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Compensation

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($45.00 - $53.00 Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.