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Corporate FunctionsTechnology

Service Desk Analyst

Sunsrce2301 Windsor Ct. Addison🇺🇸United States

Why this role stands out

Advance your technical career at SunSource, a leading industrial powerhouse where you will gain invaluable experience supporting a massive user base and honing your problem-solving skills within a collaborative, growth-oriented environment. This role is perfect for a dedicated IT professional who thrives on hands-on technical challenges and is ready to make a significant impact in a stable, industry-leading organization. Apply today to join a talented team and take the next big step in your professional journey.

Quick overview

SeniorityMid Senior
Employment typeCorporate Functions
Work modeOn Site
Location2301 Windsor Ct. Addison, United States
Microsoft OfficeActive DirectoryJiraOkta

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
  • Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
  • Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

    Active Directory- Admin Experience is required
  • Adding new users/computers
  • Passwords
  • Deleting users from AD
  • New hire account set up and de-provisioning experience.
    • Office 365 Experience- Admin Experience is required
  • Working knowledge with Teams, One Drive and Share point
  • Should know how to assign the license and recapture licenses
  • Setting up new printers/peripherals
  • Installation/set up
  • Trouble shoot any issue.
    • Experience with Print Server
  • Setting up/troubleshoot Hardware
  • Experience with installing Software
    • Experience with 2 factor Authentication, preferably Okta
  • Setting up
  • Resetting Password
  • VPN/Wi-Fi
  • Setting up VPN/ Wi-Fi
  • Trouble shoot VPN/Wi-Fi issues
    • Experience with ServiceDesk, preferably Jira
  • Open/modify/close Service requests.

Soft Skills

    Multitasking

  • Work well under pressure.
  • Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

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