Accounting Services Associate II

Job Track Description

• Performs Order-to-Cash (OTC) activities based on established procedures and accounting standards.
• Utilizes SAP, MS Excel, reporting, and analytical skills to support business operations and finance processes.
• Requires 2 to 3 years of relevant OTC experience along with strong accounting knowledge and reporting capabilities.

General Profile

• Possesses 2 to 3 years of hands-on experience in the Order-to-Cash (OTC) domain.
• Applies accounting principles, SAP knowledge, and operational expertise to complete assigned work.
• Demonstrates process improvement, innovation, and transformation experience.
• Works within established procedures and practices while maintaining service quality and compliance.
• Functions effectively with moderate supervision and manages responsibilities independently when required.

Functional Knowledge

• Strong understanding of OTC processes, accounting principles, SAP systems, and reporting requirements.
• Proficient in MS Excel and preparation of operational and financial reports.
• Knowledge of SLA-driven environments and service delivery expectations.

Business Expertise

• Understands how OTC operations support overall business objectives and customer satisfaction.
• Contributes to continuous improvement initiatives and operational excellence programs.
• Demonstrates awareness of process efficiencies, innovation opportunities, and transformation initiatives.

Impact

• Contributes to team performance through accurate transaction processing, reporting, and issue resolution.
• Ensures quality service delivery while adhering to SLA commitments and business deadlines.
• Supports operational excellence through process improvements and effective escalation management.

Leadership

• No direct supervisory responsibilities.
• Self-driven individual capable of independently managing workload and priorities.
• Supports team development through knowledge sharing; experience in training and assisting peers is an added advantage.
• Demonstrates ownership and accountability in handling escalations and operational challenges.

Problem Solving

• Applies analytical and problem-solving skills to identify, investigate, and resolve operational issues.
• Efficiently addresses queries and concerns and escalates matters appropriately when necessary.
• Supports reporting requirements and identifies opportunities for process enhancements and operational efficiency.

Interpersonal Skills

• Possesses strong verbal and written communication skills.
• Effectively exchanges information and collaborates with internal stakeholders and team members.
• Demonstrates a team-player mindset while working effectively both independently and within a team environment.

Responsibility Statements

• Perform end-to-end Order-to-Cash (OTC) activities in accordance with established procedures and service level agreements.
• Utilize SAP for processing, tracking, and managing OTC transactions and related accounting activities.
• Prepare and maintain operational and financial reports using MS Excel and other reporting tools.
• Analyze transactional data and provide accurate reporting and insights to stakeholders.
• Ensure compliance with accounting principles, organizational policies, and process requirements.
• Address customer, stakeholder, and supervisor queries efficiently and professionally.
• Support process improvement, innovation, and transformation initiatives to enhance operational effectiveness.
• Monitor and adhere to SLAs, ensuring timely completion of assigned tasks and deliverables.
• Manage escalations effectively and provide appropriate resolutions within defined timelines.
• Collaborate with team members and support peer training and knowledge-sharing initiatives when required.
• Demonstrate flexibility to work across shift timings based on business requirements.
• Contribute to continuous learning and quickly adapt to changing processes, systems, and business needs.
• Maintain high levels of accuracy, productivity, and customer service in all assigned activities.
• Perform other duties as assigned.
• Comply with all company policies, standards, and operational guidelines.

Qualifications

• 2 to 3 years of hands-on experience in the Order-to-Cash (OTC) domain.
• Mandatory experience working with SAP.
• Strong analytical, problem-solving, and reporting skills.
• Good verbal and written communication skills.
• Proficiency in MS Excel and report preparation.
• Flexibility to work in shift-based environments.
• Experience in Process Improvement, Innovation, or Transformation initiatives.
• Good understanding of accounting principles and finance processes.
• Ability to work independently and collaboratively within a team.
• Experience in training and assisting peers will be an added advantage.
• Strong escalation management and stakeholder management skills.
• Good understanding of SLA-driven environments.
• Quick learner with the ability to adapt to changing business requirements.