Customer Journey Analytics Lead

Job#: 3047912

Job Description

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a Customer Journey Analytics Lead. For applicants who are interested in this opportunity, send your updated resume to .

Here are the details

Position: Customer Journey Analytics Lead

Location: Remote (East Coast)

Project Duration: 6 months

Rate: Negotiable Bases on Experience

JOB DESCRIPTION

Seeking experienced analytics professional with expertise in Customer Journey, Patient 360, Commercial Analytics, or Customer Experience Analytics.

This individual will partner with Customer Journey, Commercial Analytics, Marketing, Sales Operations, Data Engineering, and Analytics Engineering to define metrics, shape analytical products, and support business decision-making.

Ideal experience includes Data Product Owner, Analytics Lead, Analytics Translator, or Senior Analytics Consultant roles.

Must be comfortable operating in an environment where business processes, dashboards, semantic layers, and source systems are evolving simultaneously.

Key Responsibilities

Define customer journey metrics, funnel measures, stage progression logic, conversion metrics, and outcome KPIs.

Translate business questions into analytical frameworks, business logic, and data requirements.

Partner with stakeholders to define customer journey stages, funnel definitions, and success measures.

Define KPI calculations, metric definitions, requirements, mapping specifications, and acceptance criteria.

Work closely with Data Engineering and Analytics Engineering teams to build and productionize analytical data products.

Support semantic layer development and business-ready data consumption.

Develop and validate Tableau dashboards, prototypes, and analytical products.

Reconcile data, validate outputs, and ensure consistency across dashboards and reports.

Facilitate stakeholder discussions, document decisions, manage feedback, and obtain business alignment.

Drive delivery across multiple workstreams while managing dependencies and ambiguity.

Required Skills & Experience

Strong experience defining KPIs, business metrics, calculation logic, and analytical requirements.

Experience with Customer Journey Analytics, Funnel Analytics, Lifecycle Analytics, Patient 360, or Customer Experience Analytics.

Ability to translate business questions into technical requirements, metric definitions, and analytical solutions.

Strong understanding of dimensional modeling, fact and dimension structures, semantic layers, and downstream analytical consumption.

Experience working directly with Data Engineering, Analytics Engineering, and Visualization teams.

Hands-on Tableau experience including dashboard design, prototyping, testing, validation, and stakeholder reviews.

Experience validating analytical data and resolving discrepancies across datasets and reporting assets.

Strong facilitation, stakeholder management, and cross-functional collaboration skills.

Excellent communication skills with the ability to engage both technical and business audiences.

Ability to assume ownership of active initiatives with minimal ramp-up time.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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