Fraud Specialist

Fraud Specialist | Airdrie, United Kingdom | On-site

We're hiring for a globally recognised contact centre organisation that partners with leading financial institutions to deliver exceptional customer experiences. This employer is known for its fast-paced environment and commitment to developing its staff.

The Role

• Act as the first point of contact for inbound customer inquiries regarding fraud and scams.
• Investigate and raise cases for online and telephony banking fraud across a major banking portfolio.
• Handle objections and reassure customers while investigating pending payments to identify fraudulent activity.
• Provide support for personal banking needs, including transfers, direct debits, and digital banking.
• Assist customers facing financial difficulties and provide debit card support.
• Ensure all customer interactions comply with regulatory requirements for customer protection.

What You'll Need

• Minimum of 2 years of Financial Services experience in the UK.
• Previous contact centre or customer service experience is essential.
• Excellent verbal communication skills with fluency in English.
• High levels of accuracy, attention to detail, and strong numeracy skills.
• Ability to demonstrate empathy, patience, and effective problem-solving skills.
• Confidence in making complex decisions and handling difficult conversations professionally.

What's On Offer

• A competitive salary package with potential for OTE.
• Comprehensive training, with an initial on-site period followed by potential hybrid flexibility.
• A wide range of employee benefits, including wellbeing resources, financial advice, and discount schemes.
• Opportunities for career progression within a large, reputable organisation.

Apply via Haystack today!