Software Implementation Specialist

TD Synnex is seeking a Prep Desk Specialist to support software implementation and deployment workflows for enterprise clients. In this role, you will intake and validate technical requests, coordinate environment setup, prepare configuration documentation, and ensure all prerequisites are met for smooth project execution. You will collaborate closely with engineering, project management, and support teams to track tasks, resolve issues, and maintain accurate records in internal systems. Ideal candidates are detail-oriented, comfortable with IT tools, and able to manage multiple priorities in a fast-paced, innovative environment focused on continuous improvement.

Responsibilities

• Process and validate incoming prep desk and implementation requests
• Coordinate software environment and account setup prior to deployment
• Prepare and maintain configuration and deployment documentation
• Track tasks and status in internal ticketing or project systems
• Collaborate with engineering, project management, and support teams
• Identify and escalate technical or process issues promptly
• Support quality checks to ensure readiness for go-live
• Contribute to process improvements and workflow optimization

Required Skills

• Technical documentation
• Software implementation support
• Ticketing and workflow tools
• Basic networking and systems knowledge
• Configuration management
• Data entry and validation
• Excel or spreadsheet tools
• Issue tracking and escalation
• Time and task management
• Cross-functional communication