Regional Manager Debt Management Services

This role is for one of Weekday’s clients
Salary range: Rs 1500000 - Rs 2500000 (ie INR 15 - 25 LPA)

Min Experience: 8+ years
Location: Mumbai, Maharashtra, India
JobType: full-time

We are looking for an experienced Regional Manager – Debt Management Services to oversee collection and recovery operations for two-wheeler and three-wheeler loan portfolios. The role is responsible for managing outstanding dues and Non-Performing Loans (NPLs) across all payment buckets, ensuring collection targets are achieved while minimising overdue amounts.

The ideal candidate will have substantial experience in vehicle loan recoveries, team leadership, vendor management, and stakeholder coordination. The role requires strong communication, negotiation, and decision-making skills to manage recovery operations effectively and drive business results.

Key Responsibilities

1. Collection and Target Management

• Ensure adherence to defined collection schedules and recovery processes.
• Achieve EMI and penalty collection targets across assigned portfolios.
• Manage overdue accounts and initiate appropriate recovery actions.
• Coordinate vehicle repossession in cases of customer defaults, in accordance with applicable procedures.
• Close delinquent cases by negotiating and securing settlement amounts.
• Explore and implement effective customer communication strategies to improve recovery outcomes.
• Monitor collection performance and take corrective actions to achieve regional targets.

2. Vendor Management

• Identify and appoint suitable collection agencies and recovery vendors.
• Develop collection strategies and allocate cases and responsibilities to agencies.
• Conduct regular field visits and on-site audits to ensure adherence to established procedures.
• Ensure timely deposit of collections by Field Officers (FOS).
• Monitor and ensure timely payments to vendors as per agreed schedules.
• Conduct training and provide guidance to vendor personnel to improve collection effectiveness and compliance.

3. Recovery Operations

• Oversee customer calling and follow-up activities for debt recovery.
• Ensure that the team follows Standard Operating Procedures (SOPs) during all customer interactions.
• Monitor recovery activities and ensure proper execution of collection processes.
• Gather customer feedback and identify opportunities to improve recovery operations.
• Organise training sessions to strengthen the team's collection, negotiation, and customer-handling capabilities.

4. Stakeholder Management

• Conduct regular reviews with internal and external stakeholders.
• Ensure alignment of stakeholders with the regional collection and recovery strategy.
• Review case priorities and reallocate resources based on business deliverables and recovery objectives.
• Maintain effective coordination with relevant legal entities and other stakeholders to support recovery activities.

5. Team Management and Development

• Participate in recruitment activities to identify and onboard suitable talent.
• Identify high-potential employees and provide opportunities for career development.
• Coach, mentor, and provide regular performance feedback to team members.
• Set clear individual and team-level targets and monitor performance.
• Train and motivate the team to achieve collection objectives.
• Foster a collaborative, accountable, and performance-driven work environment.

Key Decision-Making Responsibilities

• Identify, evaluate, and appoint collection agencies and vendors.
• Allocate recovery activities and determine collection priorities based on business requirements.

Key Challenges

• Managing assertive and difficult customers with overdue payments.
• Handling deliberate defaulters and complex recovery cases.
• Maintaining consistent collection performance across payment buckets.
• Sustaining team motivation and morale while working towards demanding recovery targets.
• Ensuring vendor and field-team adherence to collection procedures.

Required Qualifications and Experience

• Graduate in any discipline.
• 8–10 years of experience in the financial services industry, specifically in debt recovery and collections for two-wheeler loan portfolios.
• Prior experience managing and leading collection or recovery teams.
• Strong understanding of vehicle loan recovery processes and collection operations.
• Good knowledge of and professional connect with legal entities.

Required Skills

• Debt Recovery and Collections
• Two-Wheeler and Three-Wheeler Loan Recoveries
• Communication and Negotiation Skills
• Stakeholder Management
• Vendor Management
• Team Leadership and People Management
• Problem-Solving and Decision-Making
• Result-Oriented Mindset
• Team Motivation and Development
• Customer Relationship and Conflict Management

Role Details

• Job Title: Regional Manager – Debt Management Services
• Portfolio: Two-Wheeler / Three-Wheeler
• Location: Pune – Corporate Office