Quick overview
Job description
This is a highly technical role providing post-sales, on-site support of Juniper Network products for a Federal Client. Network Consultant will develop and maintain expertise on the products deployed within the customer’s network. Products supported include SSR, MX, EX, and SRX.
This is position is on-site at the customer location. It may require occasional travel, after-hours work, and on-call support for critical issues. Responsibilities • Develop secondary skills in other products within the customer network.
- Collaborate with other resident engineers to share lessons learned and minimize risk during major network upgrades or changes.
- Train the customer’s design, implementation, and support personnel to configure and operate Juniper products.
- Hold information-gathering workshops with the customer to understand their existing network design and technical requirements for new deployments.
- Produce regular written summary reports to the customer on design projects, equipment, and network problems.
- Troubleshoot equipment and network problems and initiate and track JTAC cases through resolution.
- Validate operating system patches and fixes in pre-production, test, and live networks.
- Test new designs, features, and functionality in a lab environment and help develop implementation plans for proper operation in the live production network.
- Understand the customer’s organizational structure, become familiar with their network implementation and support procedures, and help drive the highest level of network availability.
- Serve as a subject matter expert on Juniper products and technologies. Required Qualifications • Hands-on configuration and operational knowledge of Juniper products.
- Ability to communicate well within the team and articulate customer problems before they become major issues.
- Ability to work in a team environment and take on tasks with self-direction.
- Experience with Software Defined Networking (SDN).
- Experience with service provider backbone VPN technologies (L2VPN, L3VPN, EVPN, pseudowire, etc.).
- Experience troubleshooting network routing protocols (BGP, IS-IS, and MPLS).
- Detailed understanding of service provider protocols for IP networks (TCP/IP, RSVP, Segment Routing, etc.).
- Detailed technical experience installing and operating routers, switches, and firewalls, including hands-on use of management tools and network analyzers.
- Session Smart Routing (SSR) experience.
- Strong interpersonal skills.
- Minimum 5 years of experience providing implementation and technical support of networking products in Internet Service Provider environments.
- Active DoD Top Secret clearance.
Preferred Qualifications • JNCIP, JNCIE, CCNP, or CCIE certification.
- Automation and scripting experience.
- Unix/Linux experience.
- Primary platform focus: SSR, MX, EX, and SRX.
- 5+ years of experience in a large service provider network.
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