Senior ServiceNow HRSD Architect / Expert

Job#: 3052452
Job Description:
Senior ServiceNow HRSD Architect / Expert
Location: Merrifield, Virginia (Hybrid)
Role Overview
We are seeking a Senior ServiceNow HRSD Architect / Expert with extensive experience in ServiceNow, including both System Administrator and Application Developer certifications. This business-functional and technical role is responsible for designing, configuring, implementing, and optimizing ServiceNow HRSD solutions to deliver an exceptional user experience.
Key Responsibilities

• Participate in the full software development life cycle, including analysis, design, configuration, testing, training, and operational support.
• Design, prototype, test, and implement ServiceNow HRSD solutions, including Employee Center Pro, HR Case Management, and Knowledge Management.
• Develop, test, and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules.
• Create reports and dashboards to display KPIs and provide insights related to HR services and business processes.
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions.
• Perform system testing, debugging, and troubleshooting to resolve technical issues and ensure the stability of HRSD solutions.
• Document, maintain, and update policies, procedures, and controls for platform operation and the software development life cycle.
• Ensure all custom development aligns with ServiceNow best practices and governance standards.
• Provide technical support and guidance to HR stakeholders and end-users.
• Stay informed about ServiceNow platform updates and recommend enhancements to optimize HRSD functionality.

Required Qualifications

• 6+ years of ServiceNow experience with Human Resources case management.
• 4+ years of product development experience in the ServiceNow HR Service Delivery (HRSD) product.
• Strong understanding of HR processes and workflows.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Advanced proficiency in ServiceNow development, including scripting (JavaScript and Glide scripting), UI Policies, Business Rules, Client Scripts, and REST/SOAP APIs.
• Familiarity with integration best practices for enterprise systems (e.g., Oracle HCM Cloud, Microsoft 365).
• Experience with Agile development methodologies and tools.
• Excellent communication skills for interacting with technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience with ServiceNow AI platform tools and capabilities, including NowAssist and MoveWorks.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.