Application Support Analyst with Blackrock Aladdin

We are seeking a highly motivated Senior Application Support Analyst to join our global Front Office Application Support team supporting a leading asset management business. The role is responsible for ensuring the stability, performance, and operational excellence of the BlackRock Aladdin platform supporting portfolio management, order management, trade execution, trade booking, and post-trade workflows.

The ideal candidate will have 7 10 years of experience supporting front-office investment management applications, with strong hands-on expertise in BlackRock Aladdin. The candidate should possess a solid understanding of the investment lifecycle and be comfortable working directly with portfolio managers, traders, investment operations, and technology teams in a fast-paced global environment.

Key Responsibilities

• Provide Level 2/Level 3 production support for BlackRock Aladdin and related front-office applications.
• Investigate and resolve production issues impacting portfolio management, order management, trade execution, trade booking, and confirmations.
• Perform root cause analysis and coordinate with BlackRock, technology, and business teams to drive issues to resolution.
• Develop and execute SQL queries for troubleshooting, data validation, and analysis.
• Build automation scripts, preferably using Python, to improve operational efficiency and monitoring.
• Participate in production releases, change management activities, and continuous service improvement initiatives.
• Support a global operating model by collaborating with regional teams and participating in incident management.

Required Skills

• 7 10 years of experience supporting investment management or capital markets applications.
• Strong hands-on experience with BlackRock Aladdin, including front-office workflows.
• Solid understanding of the asset management trade lifecycle and front-office business processes.
• Strong SQL skills with experience analyzing large datasets.
• Experience with production support, incident management, and root cause analysis.
• Proficiency in Python scripting for automation is preferred.
• Excellent analytical, troubleshooting, communication, and stakeholder management skills.