Patient Financial Services SBO Manager

Job Description:
We are seeking a Patient Financial Services SBO Manager to lead the Epic Single Business Office (SBO) functions. This role will manage patient billing, collections, customer service, cash application, and treasury-related activities across Bayhealth entities.
The manager will supervise teams, monitor performance, ensure accurate payment and billing processes, resolve patient issues, and ensure compliance with applicable healthcare and financial regulations.

 

Key Responsibilities
•    Lead, supervise, train, and evaluate Patient Financial Services staff.
•    Manage patient billing, collections, financial counseling, and customer service functions.
•    Oversee cash application, payment posting, balancing, and reconciliation.
•    Manage refunds, credit balances, unidentified payments, and missing remittances.
•    Oversee private-pay collections and self-pay collection agencies.
•    Monitor uncompensated care and bad debt programs.
•    Review and resolve patient complaints and billing-related issues.
•    Develop team goals, performance standards, and improvement plans.
•    Conduct regular employee meetings and performance reviews.
•    Review quality assurance results and provide training when needed.
•    Prepare and review performance reports and KPIs.
•    Identify opportunities to improve and automate cash application processes.
•    Review system/process change requests and ensure proper documentation.
•    Ensure compliance with applicable state/federal regulations, internal controls, and health plan requirements.
•    Participate in departmental meetings and committees.

 

Required Qualifications
•    Bachelor’s degree in Business preferred/required.
•    5+ years of experience in patient accounting, third-party reimbursement, or a related field.
•    At least 3 years of supervisory or leadership experience.
•    Experience with treasury management.
•    Strong experience with patient billing, collections, cash application, and revenue cycle operations.

 

Education Alternative:
A High School Diploma/GED may be accepted with 8 years of progressive Revenue Cycle leadership experience. With a verified Associate’s degree, 4 years of experience may be accepted.

 

Preferred Qualifications
•    7+ years of experience in patient accounting, third-party reimbursement, or related field.
•    5+ years of supervisory/leadership experience.
•    Experience managing Revenue Cycle/PFS teams in a healthcare environment.
•    Experience with Epic SBO is highly relevant to the role.