Microsoft 365 Support Engineer (Contract)

Vaco has partnered with a key client to build a high-impact support team focused on elevating the executive experience within Microsoft 365. The organization has already completed its migration, and this team will play a critical role in ensuring leaders are able to operate smoothly, confidently, and without friction in the new environment. It’s a highly visible, relationship-driven position where you’ll act as a trusted partner to executive leadership, removing obstacles, optimizing how they work, and ensuring M365 tools (Outlook, Teams, OneDrive, SharePoint) enhance productivity rather than slow it down. No third parties at this time.What You’ll Own & Impact

• Partner directly with executive leadership to ensure a seamless day-to-day experience in Microsoft 365
• Anticipate and remove friction points across Outlook, Teams, OneDrive, and SharePoint before they disrupt productivity
• Rapidly resolve high-impact issues—especially time-sensitive challenges like meeting access, collaboration breakdowns, or cross-device inconsistencies
• Guide leaders through real-time solutions with clarity and confidence, explaining both the “what” and the “why” in a way that builds trust
• Drive deeper adoption and smarter usage of M365 tools across the organization as new capabilities are rolled out in phases
• Act as a connective layer across teams (infrastructure, security, migration) to quickly resolve more complex challenges
• Deliver a true white-glove experience, combining technical expertise with strong presence, discretion, and professionalism

What This Looks Like in Practice

• Stepping in immediately when an executive can’t join a Teams meeting from a conference room and resolving the issue on the fly
• Helping leadership navigate differences between legacy “classic” workflows and modern M365 experiences
• Ensuring meetings, files, and communications work effortlessly across devices and locations
• Building trust as the person executives rely on when something isn’t working as expected

What You Bring

• Strong hands-on experience with the Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint) in enterprise environments
• Experience supporting or partnering with executive-level stakeholders—you understand urgency, discretion, and communication style
• Familiarity with M365 migration and post-migration realities, including classic vs. modern/online environments
• A proactive, solutions-oriented mindset—you don’t just fix issues, you prevent them
• Exceptional communication skills and executive presence—you can simplify the complex without losing credibility

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.