Fraud Specialist

Fraud Specialist | Paisley, United Kingdom | On-site | £28,500 OTE This employer is a leading contact centre provider that partners with well-known clients to deliver exceptional customer service. They are seeking a dedicated Fraud Specialist to join their team, focusing on handling inbound customer inquiries related to fraud prevention and investigation for a major UK banking client. The Role • Respond to inbound calls, addressing customer inquiries and concerns related to fraud and scams. • Investigate and raise cases for online and telephony banking fraud across a major banking portfolio. • Handle objections and reassure customers about account security. • Investigate pending payments, approving or flagging as necessary based on fraud concerns. • Support customers with personal banking needs, including transfers, direct debits, and digital banking. • Educate customers on how to protect themselves from fraud and scams. What You'll Need • Minimum of 2 years of experience in UK Financial Services. • Excellent verbal communication and listening skills with fluency in English. • High levels of accuracy and attention to detail. • Ability to make complex decisions and problem-solve effectively. • Experience working with vulnerable customers and understanding of banking processes. • Previous call centre or customer service experience is essential. What's On Offer • Competitive salary with On-Target Earnings (OTE) potential. • Comprehensive benefits package including discounts, wellbeing resources, and access to professional advice. • Opportunities for professional development and career progression. • A supportive team environment focused on collaboration and employee experience. Apply via Haystack today!