Chief of Security Operations

Location: Assigned Operational Site - Queens
Employment Type: Full-time – Hourly
Work Setting: Site-Based / Operational Leadership
Schedule: Based on operational assignment, with flexibility for leadership and coverage requirements
Compensation: $30.00 - $38.00 (Unarmed) | $35.00 - $43.00 (Armed)

About the Role

The Chief of Security Operations (the "CSO") serves as a critical leadership and command resource within GLOBAL OPS' Security Operations structure. This is a high-responsibility, operational leadership role designed to strengthen the chain of command, reinforce personnel accountability, and maintain consistent security standards across assigned operations.

Unlike the Field Operations Specialist, whose responsibilities emphasize regional mobility, site coverage, and operational versatility, the CSO focuses on personnel leadership, command structure, operational discipline, and security management development.

The CSO plays a key role in supporting the Regional Security Operations Manager and Director of Security Operations by maintaining an effective frontline command structure, reinforcing management directives, and supporting the professional development of security personnel.

This role combines active operational responsibilities with structured leadership education and progressive command development.

The position is designed as a developmental pathway into formal Security Operations Management, with an emphasis on building the knowledge, judgment, and leadership capabilities required to assume greater organizational responsibility.

Key Responsibilities

1. Chain of Command & Operational Leadership

• Serve as a designated operational leadership resource for assigned security teams.

• Reinforce the established chain of command and ensure that operational directives are communicated and followed.

• Provide direction and guidance to Security Agents and Senior Lead Security Agents within delegated authority.

• Support the coordination of daily security operations and personnel assignments.

• Promote operational discipline, professional accountability, and adherence to company policies.

• Identify breakdowns in communication, command structure, or operational execution and escalate appropriately.

• Maintain a professional leadership presence that promotes consistency, confidence, and respect across assigned teams.

2. Personnel Accountability & Team Development

• Monitor the operational performance, readiness, and professional conduct of assigned security personnel.

• Provide real-time coaching, guidance, and performance feedback.

• Support onboarding, training reinforcement, and the integration of new Security Agents.

• Identify performance gaps, training needs, and opportunities for personnel development.

• Assist management in evaluating employee readiness for increased responsibility.

• Reinforce attendance expectations, punctuality, uniform standards, and post-order compliance.

• Escalate recurring performance concerns and personnel matters through established management channels.

3. Operational Standards & Command Execution

• Ensure assigned personnel understand and execute site-specific post orders, operational procedures, and client expectations.

• Conduct operational briefings, shift transitions, and personnel readiness checks as assigned.

• Monitor the consistency and quality of security operations within assigned areas of responsibility.

• Support the implementation of operational directives issued by Security Operations Management.

• Identify procedural deficiencies and recommend improvements.

• Maintain clear communication between frontline personnel and management.

• Support operational continuity during staffing challenges, personnel transitions, and unexpected disruptions.

4. Incident Leadership & Escalation Management

• Provide frontline leadership during incidents and operational disruptions within assigned authority.

• Coordinate immediate personnel responses in accordance with established security protocols.

• Ensure incidents are escalated promptly to appropriate management personnel.

• Support accurate incident documentation, reporting, and follow-up.

• Maintain composure, sound judgment, and command presence during high-pressure situations.

• Assist management with incident reviews and the identification of corrective actions.

• Reinforce incident response procedures and operational preparedness among assigned personnel.

5. Leadership Education & Command Development

• Participate in structured leadership development and security management training.

• Develop proficiency in chain-of-command principles, supervisory practices, and personnel accountability.

• Study operational planning, risk management, incident command, and security administration.

• Build competency in conflict resolution, professional communication, and leadership decision-making.

• Participate in management briefings, operational reviews, and leadership development exercises.

• Apply leadership concepts through practical assignments, coaching opportunities, and operational responsibilities.

• Demonstrate progressive readiness to assume broader command and management responsibilities.

Authority & Reporting Structure

• Reports to the designated Regional Security Operations Manager or Director of Security Operations.

• May provide operational direction to assigned Security Agents and Senior Lead Security Agents within delegated authority.

• Responsible for reinforcing established operational directives and chain-of-command procedures.

• May conduct coaching, performance observations, and operational assessments.

• No independent hiring, termination, suspension, or formal disciplinary authority.

• No independent authority to modify employee compensation, permanent assignments, or employment conditions.

• No independent client contract ownership.

• Significant personnel, client, and operational decisions remain subject to management approval.

This role supports Security Operations Management while developing formal command and leadership capabilities.

Qualifications

• Minimum 5 years of private security or related operational experience preferred.

• Demonstrated experience as a Senior Lead Security Agent, team leader, or equivalent operational leadership position.

• Valid NYS Security Guard License (required).

• Valid NYS Armed Guard License and Carry Permit (required for armed assignments).

• Strong understanding of security operations, post orders, incident reporting, and escalation procedures.

• Demonstrated leadership potential and ability to guide personnel effectively.

• Strong professional communication skills, both verbal and written.

• Ability to exercise sound judgment and maintain professionalism under pressure.

• Strong organizational skills and attention to operational detail.

• Willingness to participate in formal leadership education and professional development.

• Demonstrated integrity, accountability, and respect for organizational authority.

Physical & Work Requirements

• Ability to stand, walk, and remain operationally active for extended periods.

• Ability to perform assigned security functions when operationally required.

• Flexibility for evenings, weekends, and urgent operational needs.

• Ability to respond to incidents and provide on-site leadership support.

• Ability to participate in training, operational briefings, and management development activities.

What Success Looks Like

• Strong adherence to the established chain of command.

• Improved personnel accountability and operational discipline.

• Consistent execution of management directives.

• Effective communication between frontline teams and management.

• Timely and professional incident escalation.

• Positive improvement in team performance and operational standards.

• Demonstrated growth in leadership judgment and command capability.

• Successful completion and application of leadership development requirements.

• Demonstrated readiness for advancement into formal Security Operations Management.

Career Path

Security Agent
↓
Senior Lead Security Agent
↓
Chief of Security Operations
↓
Security Operations Management
↓
Director of Security Operations

This role is designed as a developmental stepping stone for high-performing security professionals seeking advancement through the Leadership & Command Career Track.

Progression is based on demonstrated leadership capability, operational performance, professional development, and organizational readiness.

Why Join GLOBAL OPS

• Develop within a structured security leadership and command pathway.

• Gain practical experience in personnel leadership and operational oversight.

• Receive exposure to security management principles and organizational decision-making.

• Build professional competencies through leadership education and hands-on development.

• Contribute directly to strengthening operational discipline and security team performance.

• Pursue a clear advancement pathway into formal Security Operations Management.